There are two types of 3rd Line IT Technician. We want the other type.

at Mongoose Gray in London

(₤32000 per year)


Hello. This is a different kind of IT Technician role. Different in terms of environment, culture, approach, operating model and future progression opportunities.


  • Join a fast-growing, investor-backed Managed IT Support + Cloud Hosting Services firm.

  • Be part of a team of high-calibre Technicians who combine deep technical expertise with superb communication and client-facing skills.

  • Work with a demanding but fiercely loyal client base who depend on this highly personalised and high-touch service.

  • Deepen and broaden your existing knowledge of the traditional MSP tech stack.

  • Enjoy exposure to the latest tools, techniques and best-of-breed industry practice.

  • Gain training and qualifications in networking, virtualisation, cybersecurity and a host of other areas.


The firm is experiencing unprecedented growth. Future opportunities might exist in cybersecurity, software development and overseas expansion. The Helpdesk is manned by strong 2nd and 3rd line engineers. Extremely low staff attrition rate compared to industry norms, something you’ll be able to verify for yourself at the interview stage.


Excellent Windows operating system knowledge, all versions.
Excellent desktop and server knowledge, all versions.
Excellent Active Directory (2008, 2012) knowledge.
Exposure to virtualisation e.g. VMware, Hyper-V technologies.
General networking knowledge e.g. switches, firewalls, routers.
Other skills e.g. MAC OS X, Linux, Ubuntu would be a bonus.


Salary around 32K (negotiable). A social, friendly and highly collaborative working culture is a given. As is free beer on Fridays.


If this sounds like your kind of place then please send us a CV and a covering letter – yes, we’re a bit old school like that – to register your initial interest. We look forward to hearing from you.

« Go back to category
Is this job ad fake? Report it!   
Published at 28 Oct 2016
Expires on 31 Aug 2017

Recent jobs at Mongoose Gray