Customer Services Specialist
at Octopus Labs in London
Octopus Labs is the innovation team within the Octopus Group tasked with building disruptive, exciting and new Fintech businesses across lending, investing, saving and more through harnessing the power of technology. Having formed a year and a half ago we are at an exciting stage of our development with our first business, a peer to peer lending platform called Octopus Choice having launched a year ago and our next business, Octopus Cash in its early stages.
The role will give a recent graduate the chance to work in an exciting start-up environment whilst retaining the benefits of being a part of a large, well-capitalised business. A dynamic environment and energetic team that characterises the start-up world coupled with the perks of a corporate graduate job.
What you’ll be doing:
As a recently graduated Customer Specialist in the Fintech sector you will be responsible for dealing with all aspects of the customer life cycle from on-boarding new clients, dealing with investment features and income questions along with charging queries, and generally fielding calls, emails and live chat from customers on every aspect of the business. You will be a quick learner! Additionally, with Octopus’ focus on process automation and digitisation in mind, you’ll constantly be helping to design and improve the customer experience. In time you will become an expert in digital customer management
What we’re looking for:
*The ability to maintain attention to detail whilst dealing with complex tasks is essential *Ability to be patient and empathise whilst dealing with customers *Excellent communication skills & outgoing personality *Must be a good problem solver who loves a challenge and approaches new problems with enthusiasm *An interest in fintech *Must be a quick learner with the ability to work using your own initiative *Minimum 2:1 in any discipline *Previous office experience desirable