Customer Success / Social Marketing Manager

at Looop in London

(₤25000 per year)

What we do:
It seems quite grand but we really do transform the way that business people work, learn and grow as professionals, using Looop’s innovative Learning Resource Platform and methodology. We do this working with some of the most progressive and well-known companies in the world.

Who we are:
Looop is a post-revenue, high-growth technology start-up, which means (in real language) we've done the really hard bit, turning a great idea into a business, and now we're growing the team to build on our initial success!

Since 2014, we've been challenging the Learning & Development (L&D) industry to catch up with the way that technology enhances our daily lives; to ditch rubbish e-learning and keep out of the training room! By doing this, L&D can help everybody be better at their jobs and take on exciting new roles.

Our customers are not just companies who pay us in exchange for tech. We build deep relationships with the brilliant people at ASOS, Sky, Discovery Channel, Financial Times, and more, and they rely on us for thought-leading, practical support to get better results through their Learning & Development.

As people, we are experts at what we do, driven to make a difference, and friends who like working with each other. We challenge and support each other to be the best we can be and celebrate the many successes we have along the way.

The exciting new role in our team:
Our customers have come to rely on our expertise and responsiveness and we now need some help with this. So, we're looking for somebody to join us who wants to:

- Help the brilliant and ambitious people, that we’re fortunate enough to call our customers, to do what they want to do with Looop… but better. You'll do this by responding to - and anticipating - their needs and staying close to them, leading them on their way, and providing expert, hands-on support;
- Help deliver consulting services to our customers following our proven (and improving) Looop methodology, which will include:
- Helping them unpack business performance problems using the Looop methodology
- Designing and building resources
- Designing and leading campaigns for engagement
- Helping to quantify and report successful campaigns;
- Continuously improve Looop’s customer onboarding - and subsequent experiences - so their entire organisation benefits from what we know they can achieve with us.

We are really pushing our customers to think differently about their L&D and their business, and - in so doing - we’re helping them to improve. For this reason, we need somebody with at least some experience of working in a corporate environment. Social Marketing is also a core element of this role, which will mean designing and building of learning resources as well as gaining high user-engagement, with the skills for this including writing and basic video production (that is the really fun bit) and running marketing campaigns.

You are:
Real customer success comes from the heart. You believe in what you do and are passionate about engaging people and driving positive change in business through the use of innovative technology.

If this is you, we’d love you to speak with you...

Many of the world’s most exciting and progressive companies are transforming their Learning & Development by adopting our technology and our approach, and we would love your help in taking care of them.

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Published at 12 Dec 2016
Expires on 12 Feb 2017
Viewed: 349 times