Operations Agent

at Buzzhire in London

About Us


BuzzHire leverages technology to change the way people find temporary work and businesses request short term staff. We’re well-funded, growing fast, and transforming the world of temp recruitment. Launched in 2015, this is a unique opportunity to be part of an ambitious project working with a vibrant, international and young team.


We are looking for a friendly, organised and energetic Ops agent to manage our daily operations.


The Role:

  • Establishing professional relationship with our clients
  • Actively liaising between several teams to ensure bookings go through successfully
  • Managing all external communications: incoming and outgoing calls and emails to customers and temp staff
  • Solving issues quickly and upholding best-in-class customer service
  • Work hours between Thursday – Monday (9-6pm)
  • Improving internal processes to streamline operations


You:


  • Have strong interpersonal and communication skills
  • Care deeply about providing impeccable customer experience and hate letting people down
  • Take the initiative and very enthusiastic
  • Are a born problem-solver
  • Have At least 1 year experience working in customer service / operations / account management
  • MUST be comfortable working from Thursday to Monday
  • Preferably have some knowledge of customer service software (Desk, Aircall, Hubspot) as well as Microsoft Office
  • Love working with people
  • Strong academic background
  • Previous experience of working for a start-up preferred

Benefits:


  • Huge responsibility in managing our users customer experience
  • Strong career progression potential for the right candidates
  • Competitive salary
  • Team lunches, beers and social events
  • Cool office in Shoreditch with view
  • Work alongside successful start-up management team

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Published at 22 Dec 2016
Expires on 22 Feb 2017
Viewed: 572 times


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