E-commerce Account manager / Project Manager

at Tom & Co Ltd. in London

(₤30000 - ₤40000 per year)

We are a fast growing agency looking for an experienced Account Manager with proven eCommerce experience.

The role will require you to manage your own clients, on-going retainers and full e-commerce website builds. You’ll help advise on client’s overall e-commerce strategy, maintain close client relationships and prioritise, organise and deliver your clients work using our design, development and SEO teams. You’ll be working with well-known high street retailers such as Oliver Bonas and Sofa.com.


  • Ensuring excellent service is delivered to clients and project deadlines are met
  • Managing multiple simultaneous projects across multi-skilled teams
  • Running client meetings and presenting to clients
  • Establishing and implementing effective processes and procedures
  • Manage designers, developers and analysts to deliver projects on time and to budget
  • Make sure that we deliver all work up to the highest quality standards
  • Maintain communication with our clients
  • Update internal tools and documents as well as client billing


  • 3+ years experience
  • Experienced in E-commerce account management
  • Bright, ambitious, and looking to progress in a fast-paced, challenging work environment
  • Graduate in a relevant field
  • Passionate about e-commerce and all things digital
  • Naturally well-organised, reliable, and enjoys working in a methodical way
  • Strong team player with great interpersonal skills

How much?
We believe in paying people what they think they are worth; you tell us what you’re looking for and we’ll tell you if our pockets are deep enough.

Well, we can’t promise you the world, but we can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop. The good news is, you will be surrounded by people who are smart, passionate about their work, and always willing to help each other.

You’ll work on a shiny new MacBook Air, which you can take home, naturally.

You’ll also be working in our London based office Monday – Friday, 9 – 5.30pm, so you’ll need to live close enough to make the daily commute.

Oh, and pretty please, no recruitment agents. You know who you are!

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Published at 02 Jan 2017
Expires on 02 Mar 2017