Customer Care Representative

at Laundrapp in London

DETAILS OF ROLE:
Job Title: Customer Care Representative
Manager: Customer Care Manager
Compensation: Competitive Salary
Location: London
Duration: Permanent

ROLE SUMMARY:
We are seeking an experienced Customer Care Representative to provide efficient and friendly front line support, maintaining high standards of service, building customer relationships and trust and creating a few smiles along the way. This is a unique opportunity to provide best-in-class support to our users as the voice of Laundrapp, as well as developing customer insights that will be used to help inform future strategies of the managements team.

So, if you like people, are passionate about offering an amazing customer service experience to your customers, and want to be a part of your community, you’ll love working here.

PRIMARY RESPONSIBILITIES:
Provide quality inbound and outbound telephony and email support to manage customer queries
Resolve customer complaints
Handling more complicated queries/issues and organising customer compensations
Proactively liaising with Drivers/Partners to ensure orders run smoothly
Work closely with the Operations team to improve the product and customer experience
Act as an escalation point for day to day center issues
Assist in the creation and roll out of best working practices and procedures

SKILLS / EXPERIENCE:
2+ year(s) of related experience
Great verbal and written communication skills
Flexible service hours (role includes variable shift pattern with early mornings, late evenings and weekend shifts)
Experience of working in high paced start-ups(preferred but not compulsory)

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Published at 03 Jan 2017
Expires on 22 May 2017
Viewed: 365 times