Customer Success

at Brolly in London

We’re looking for someone super positive who loves solving problems to lead our Customer Success team. We’re building Brolly to solve some of the huge problems customers face with their insurance today, making it as simple and easy as possible. The way that we support our customers goes to the heart of our company.



Your role


  • Speaking directly with our customers and positively responding to any questions or feedback
  • Proactively shaping and refining our processes around how we engage with our customers, to ensure we maintain a high level of quality interaction as we grow
  • Communicating customer feedback and feature requests to the product team
  • Building a deep understanding of what our customers are looking for from an automated insurance concierge


You should be


  • A natural problem solver and able to get to the bottom of things
  • Super organised, empathetic, positive and friendly
  • Able to spot patterns in the problems customers are facing, and what they are hoping for
  • A fantastic communicator and able to explain things clearly to people
  • Flawless in written English


It excites us if you


  • Have personal projects that involve you helping people
  • Are really into technology and social media


We love engineering. We love design. And we love insurance – or what we know it should be.


At Brolly we’re obsessed with creating an entirely new concept of personal insurance, and a product that customers love.


We’re a small team that’s growing fast. Our team is enthusiastic, friendly, and respectful. We love the things that make you different, and we love solving hard problems.


We’re looking for determined, passionate big thinkers to join us on our ambitious undertaking to build the future of the insurance industry.


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Published at 05 Jan 2017
Expires on 05 Mar 2017
Viewed: 286 times


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