at Pact Coffee in London
Salary? Competitive based on experience
Based? Bermondsey, London
Hours? Office Hours Monday to Friday with potential for weekends (shift rotation)
Pact’s on a mission to get the nation drinking the best coffee they’ve ever made and we’re looking for an experienced Customer Champion to help us do just that. If you are passionate about customer communications as well as problem solving and combining the two to deliver maximum value to customers through Pact’s products, then this is the role for you.
Pact is on a mission to upgrade the world’s coffee, saving 10 million mornings and thousands of lives in the process.
This role will see you working in one of Time Out’s top 5 most fun London offices. You’ll be responsible for responding to all customer queries (via phone, email, social media and live chat) and being the face and voice of Pact Coffee. We’re striving to provide world class customer service that people rave about (for the right reasons) so we’re after someone who has the best interests of our customers at the forefront of their mind and is always willing to go the extra mile to delight them.
If you enjoy the sound of working in a fast-growth startup, are able to take change in your stride, have a passion for coffee and/or food, can think strategically, act tactically and thrive on winning, you’re 50% of the way to being the perfect candidate.
Our ideal Champion will:
Be a coffee fanatic who knows the difference between a flat white and a latte
Have experience working within FMCG (ideally)
Have strong Customer Service experience within an omnichannel support team
Answer all customer queries promptly via phone, email, social media and live chat
Have superb verbal and written English
Have experience with tools such as Zendesk and Stripe
Have empathy and understanding
Put personality and flair into their customer interactions
Make our customers laugh and bring creativity to the job
Have the ability to make every customer feel valued and part of the Pact community
Show a strong work ethic and the ability to work in a fast-paced environment
Have flexibility in their job role – be willing to help out where needed
Have experience in creative writing or managing a company social media presence
Care about making a social impact with the work we do here at Pact!