Customer Onboarding Associate

at MyBuilder in London

(₤20000 - ₤25000 per year) helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London. Our office reflects our unique culture: we have an office bar, a staff band and colleagues who cook each other lunch.

Your Role

Acting as one of our gatekeepers, you will be responsible for screening and monitoring tradespeople, so our homeowner customers have the best experience using MyBuilder.

Not all tradespeople who apply to MyBuilder are accepted. Using a range of screening methods, including background checks and fraud prevention techniques, you will make the final decision on whether a tradesperson meets our high standards.

Earning our users’ trust is imperative so your input won’t end at the application stage. You’ll be actively involved in evaluating customer feedback and investigating tradespeople who may not be right for our service. Your decisions will shape MyBuilder’s reputation so this is an important role with real purpose.

Who we’re looking for

We want to meet people who are enthusiastic and have a real passion for helping our customers succeed!

You will be confident and not afraid to make decisions. You should be analytical and have a real knack for detective work. An ability to multi-task will be essential as you identify priorities and move between tasks.

Being part of a rapidly growing business, you must be able to flourish in a high pressure, fast moving environment. We need team members who embrace technology and adapt to new systems and processes with ease.

Why you’ll enjoy working at MyBuilder

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Decent food, exotic drinks
  • Foosball, darts, skateboards & guitars

MyBuilder is a special place to work, and we take much pride in our team. Founded by an ex-tradesman, we are software developers, musicians, journalists, artists and everything in between. We look for people who are curious, passionate about their jobs, hard working and not afraid to fail in pursuit of getting it right next time.

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located near Old Street. You’ll enjoy the best coffee around, great food and regular team outings. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time.

How to apply

If this sounds like your next challenge, write to us. No copy and paste cover letters please, they make us sad.

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Published at 14 Jun 2017
Expires on 14 Jul 2017

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