Customer Delight Associate (German market)

at Bloom & Wild in London

(₤23000 per year)

ABOUT
Bloom & Wild is looking for someone who is passionate about delighting people to join our team as a Customer Delight Associate for the German market. Working closely alongside our Customer Delight Manager, Germany Country Manager and our existing Customer Delight Team, you’ll be the first point of contact offering best-in-class service to our customers and helping us shape the consumer experience as we launch in Germany. This is a great chance to join an extremely fast-growing e-commerce startup at an early stage. It’s also an amazing opportunity to be part of an incredibly passionate team that puts Customer Delight at the forefront of everything we do (just look at our reviews and you’ll see what we mean).

THE ROLE
Your main aim will be to ensure that our customers remain delighted with our product and service, and that our customer retention and repeat purchase rates stay high and continue to grow. We are looking for someone who will not be satisfied with the status quo, and will continuously look for new ways to delight our customers across multiple channels (phone, email, chat, social media). You will need to be able to work autonomously and independently. You’ll have a strong desire to see our business grow, and will work closely and collaboratively with the rest of our small team.

Specifically, your responsibilities will consist of:

- Addressing all customer queries over phone, email and live chat (sometimes alone and sometimes together with other Customer Delight associates), consistently delivering outstanding levels of service – Assisting with day-to-day operational processes e.g. supplier management, order processing – Identifying and implementing opportunities to improve our customer experience and new ways to delight our customers, and feeding back to the rest of our team as the ‘voice of the customer’ on potential improvements to our processes, product and technology – Helping the Germany Manager with ad hoc translations and customer feedback.

YOU – At least 2 years experience in a consumer facing company (preferably a start-up) with a strong customer ethos – Experience and aptitude with major MS office software. – Interest in floristry – Familiarity with Zendesk preferred – Fluent in German and English (with excellent written and verbal skills) – London based

ABOUT BLOOM & WILD

We’re the UK’s most loved online florist. We’ve created a flower experience unlike any other by innovating at every stage of the journey. With the leading app and website in the flower industry our customers can explore our carefully curated range and checkout in seconds anywhere. We are now launching our business in continental Europe, starting with France and Germany.

Bloom & Wild launched to the public in September 2013 and is co-founded by our CEO, Aron Gelbard, a Bain alum. We have closed 4 rounds of funding (Series A was led by MMC Ventures, Series B led by Burda Principal Investments), and are growing at a rapid pace (3.5x growth, 2015 to 2016). We won the Good Web Guide ‘website of the year 2016’ award, and have just been accepted into the Tech City Future Fifty programme (previous alumni include ao.com, Just Eat, Graze, Farfetch, Made.com). We were also shortlisted for Start-up of the Year at the Europas Conference in June 16 and named by Marketing Week as one of the top 100 Global Disruptors of 2016.

Our flowers and content are design-led and fashion-forward – we’re the preferred flower delivery service named by Vogue, Elle and Stylist as well as with the UK’s top bloggers. We’re embedded in culture, trends in fashion and interiors and have a very deep knowledge of our customers. We source our flowers direct for quality and rigorously test them for longevity. We then hand-pack and deliver in our bespoke letterbox packaging which means your recipient doesn’t have to be home.

What do we do at our core? We make flowers fun again – a joy to send, a joy to receive.


WORKING ENVIRONMENT

- Professional expertise/challenge – you’ll be joining a young team and get the chance to help shape how we work, while using the latest tools and technologies, becoming an expert in your field. – Working environment – we’re relaxed, supportive of flexible working, with a strong and collaborative team culture – Startup life – you’ll get first hand experience of fundraising, rapid product development, incredible growth curves and everything else that comes with being part of a young, exciting, well-funded business

BENEFITS @ BLOOM & WILD

- 25 days holiday – Competitive salary with regular reviews and feedback – Potential for a stake in the company – you’ll be helpi

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Published at 09 May 2017
Expires on 15 Aug 2017
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