Customer Service Advisor - Dutch Speaker
at GIMO Ltd in London
Global Interactive Marketing Online (GIMO) specialise in all aspects of online marketing in the iGaming, Sports Betting, Poker and Casino industries. Due to the growing demand for our services, we are now recruiting for Customer Service Advisor for the Dutch Market to join our English speaking team on a full time permanent basis.
Working within our Customer Service Department, the main purpose of this role is to manage the growing Dutch speaking customer base. You will be communicating with customers via email, online chat and telephone. In addition you will look after the VIP customers of the company’s various brands in order to maximise the revenue generated from such customers. You will also be required to attend monthly product meetings to contribute to the success of the brand.
The Ideal Candidate will:
*Have excellent Dutch communication skills, both written and spoken (at native level) *Have extensive customer service experience *Have a good understanding of customer service in an online business *Be a good communicator and problem solver *Be computer literate *Have an ability to understand customer needs and respond to them *Must be able to work on a shiftly basis: our hours of operation are Monday to Sunday, from 8am to 11pm
Established in 2006, we are based in the Waterloo/Southwark area with circa 150 employees working for us in London, and an additional 380 employees working globally as part of the group. Focusing on mobile and online Poker, Casino, and Sports Betting products in major European markets, we have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.