Goodlord Support Hero
at Goodlord in London
(₤25000 per year)
In 2014, we started Goodlord to make the letting process as easy as unlocking a door. Letting should be simple, transparent and fast. We are backed by Europe’s most prominent VC’s… So, we are expanding our team!
Goodlord Support is an operational team with problem solving at its core. As a Support Hero, you’ll have your finger on the pulse of the business and will be the voice of our users. You’ll work closely with cross-functional teams, especially Development and Strategy, to continuously make our product faster, stronger and more intuitive. You will immerse yourself in the company and build your knowledge of our evolving product, ensuring feedback flows from your team to the relevant business and product partners. In this highly varied role you’ll also handle user queries and internal escalations, investigate and troubleshoot technical issues and support launches of new product features.
We’re looking for people with exceptional analytical and communication skills, who will challenge the status quo and continually strive for improvement. You’ll be a real self-starter, a confident and talented problem-solver, with a knack for explaining and resolving complex issues. You’ll be confident – and excited! – to take on significant responsibility, whilst always working towards the goals of the team and the company.
This is a great opportunity to join a fast growing team where you’re encouraged to take on as much responsibility as you can. Your drive and imagination is your limit, not your job title. We’re constantly evolving and growing so no two days will be the same!
Working proactively on solving challenging external and internal issues to identify and implement creative solutions for our clients
Analysing the department performance and identify root causes for customer contacts and implement creative solutions to proactively resolve potential issues
Managing projects aimed at optimising resolution workflows and proactively identifying support needs
Managing projects aiming to improve customer experience both when interacting
Being an advocate for our users and work directly with our Development team to drive the improvement of our products
Collaborating with Sales and Development team members on designing and implement new product features
Skills and experience
You are self-motivated, flexible and have the inner drive to grow a company that is in a pivotal moment.
Strong IT literacy; you will be expected to switch between platforms with speed and accuracy.
Fluency in written and spoken English
A great degree from a good university or equivalent practical experience.
You are a quick-thinker and have a good sense of humour… but more seriously:
Highly organised and exceptional attention to detail, to be able to juggle multiple tasks at once.
Familiarity with Google apps (Gmail, Drive, Google sheets, etc.).
What we offer
Opportunity to have input into the accelerating growth of the company and to work directly with the executive team
Personal learning and development budget
Opportunity to truly transform an industry
Competitive base salary
A fun work environment with great people, good music and 2 cute (hypoallergenic) dogs!