UX Designer - Permanent

at Iron SLS Limited in London

Iron Group

Iron Group makes great ideas come to life in the digital subscription space. We are experts in building innovative services in the assistance space from home assistance, to legal assistance, to health and well-being. We deploy our expertise and technology to grow e-Businesses on a global scale, focussing on:
• Product Development
• Billing
• Web Marketing
• Web Development
• Customer Service
As entrepreneurs, we have over ten years’ experience of running successful online companies. Drawing upon our experiences, we have built an exclusive ecosystem of digital connections which enables us to bring to bear best expertise where required.

As entrepreneurs, we have over ten years’ experience of running successful online companies. Drawing upon our experiences, we have built an exclusive ecosystem of digital connections which enables us to bring to bear best expertise where required.

Detailed duties
You will work with designers, product managers, developers and marketing to design, test and validate the user experience across a number of B2C and B2B subscription products and services. This is a unique role, with an opportunity to work across multiple brands and product-sets.
You thrive on understanding the interactions and experiences of multiple customer groups and mapping this against the product design and delivery. You are excited at the prospect of leading user experience within a fast-moving growth-stage start-up environment.
You have helped deliver consumer products from inception through to successful launch and into growth (and loved every minute of it). You enjoy working in a team environment and have a genuine enthusiasm for designing elegant solutions that customers love.

• Work on the challenging problem of providing an amazing experience that satisfies and engages multiple persona types across several different products and brands
• Define, establish and own the user research and interaction design process for multiple streams of work across several different brands.
• Own the design thinking, research and testing, map customer journeys for complex products and services
• Collaborate with frontend developers, product managers, marketers and other designers to deliver intuitive, beautifully designed products, software and brand experiences
• Apply user-centred design methodologies to ensure Iron’s products are based on customer needs
• Work with the product team to bring Iron’s products to life through a customer centric approach to design. 

• Create customer stickiness by creating experiences that become a part of customer’s lives and habits.
• Utilise physiological techniques to increase engagement, user motivation and bring emotion to the user. 

• Collaborate with others in an Agile software development environment. 

Relevant Experience
• 5+ years relevant UX experience covering all aspects of the product design process. 

• Significant experience carrying out user research activities and rapid-prototyping. 

• Demonstrable portfolio of mobile and web applications, ideally for high-volume consumer products with a strong focus on delightful user experiences and designs. 

• Experience with tools such as Axure, Invision or Sketch

Skills and attitude
• Organised and energetic, with excellent time management. Ability to work in fast-paced environment on multiple projects. 

• Problem-solver and attention detail when delivering inspiring digital solutions. 

• Empathetic and collaborative approach to building a trusted team around you. 

• Inspired and comfortable working with mobile and web developers in an Agile manner to support all aspects of the Software Development Lifecycle.
• Strong interest in technology UX and design trends and keeps up to date with latest developments. 

• Passion for all aspects of user interaction design, with a focus on conveying feedback and emotion to the end-user resulting in conversion. 

Our Culture
Iron Group is dynamic, collaborative and empowering. We value our culture and our people above anything. As a fast-growing company, we are always looking for talented individuals who share our values to join and grow with the company.
We commit to:
• Empower you: give you the space and resources to grow and develop. You are the owner of your mission, from day 1.
• Allow you to fail: this is entrepreneurship: try, fail, learn from your mistakes and try again, differently, do better.
• Be transparent and honest: preserve an environment of open communication and directness
• Be a friendly and dynamic environment: we are fast-moving, innovation-seeking, but we value collaboration above all.
We expect you to:
• Act as an owner: care about the company and its success, take responsibility, don't sit around waiting to be told what to do.
• Be a real teammate: communicate well, care about being understood. Have empathy and team spirit, don’t just throw the ball over the fence.
• Be accountable: do what you say and commit to, set targets and hit them. Get things done!
• Constantly raise the bar: go above and beyond the job description, be inquisitive and always ask how we can do things better. Reach for excellence in everything, and cultivate an obsession for quality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Published at 03 Aug 2017
Expires on 22 Sep 2017
Viewed: 1237 times

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