Customer Success Intern - French, Dutch or German Speaking

at zipcube.com in London

NO RECRUITERS CALLS OR EMAILS, THANKS


ABOUT US


Zipcube.com is the online marketplace for booking meeting, conference and desk space. We are revolutionising the ‘how’, ‘why’ and ‘when’ people book this space; innovating and evangelising a new category and customer experience. We are looking for highly ambitious, entrepreneurial graduates and those at the start of their careers, looking to join our team and play a key part in the development of the business into a household name.


We have global ambitions, and are backed by the VC investors behind Rentalcars, Zoopla, LoveFilm, Shazam, Betfair and CarWow.


THE ROLE


● Customer success is the key touchpoint between zipcube and our customers
● Your number one priority is customer experience and happiness: you drive us crazy because you care more about delivering the best possible service to customers more than anything else
● Your core function will be dealing with the clients that booked meeting spaces and also the venues providing the spaces


WHAT YOU’LL BE DOING:


● Reporting into the Founder and Head of Customer Success
● Managing and building relationships with multiple clients and venues simultaneously
● First point of customer contact
● Customer Support: assisting customers complete their search for meeting, conference and desk space. Reply to enquiries and assist them booking the perfect space to meet their requirements
● Feedback: report customer reviews and other customer success metrics to the Founder and Head of Customer Success
● Finance: you will manage and facilitate the payment flow between the customer and the supplier
● Product: you are the internal voice of our client and will engage with the product team to feedback every single problem or improvement that we could implement to improve customer satisfaction
● Entrepreneurial: you will be a core part of the team developing the business into an internationally recognised booking platform


YOUR SKILLS AND EXPERIENCE:


● You over-communicate: you have the ability to connect instantly with people, build rapport and trust. You are comfortable on Skype, phone calls and email
● You are inquisitive: you ask constructive questions and quickly build an understanding of a customer’s situation
● You can multitask: you are organised and can handle multiple relationships, enquiries and ensure all gets done on time and to a high standard
● You can handle difficult situations: you will inevitably deal with difficult situations which will need to be handled with care and understanding
● You are an achiever: you have a history of working hard and getting results
● You grow: you are someone who grows with experience and sets themselves high expectations
● You are a team player: you work seamlessly as part of the team, or when required on your own
● You have been successful in Client facing or customer serving roles within service or professional environments
● You have entrepreneurial experience, or are hungry for an opportunity to innovate and grow in a start-up environment
● You have a desire to make an impact, seize the opportunity, learn quickly and grow with the business
● Minimum – 3 months office experience


ADDITIONAL PERKS
● Options: we want you to own part of our mission
● Paid expenses
● Warehouse offices in Shoreditch on Rivington Place
● Be part of a growing business with large, international plans
● Career development: frequent opportunity for personal development and exposure to the front line of learning and development
● Responsibility and a real say in the future of the company – you’ll have a role that will be vital to the company’s success and every idea you come up will always be considered
● Work hard play hard, social working environment


APPLYING
● Please send a short cover note that describes why you are the perfect person for this role alongside your CV


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Published at 18 May 2017
Expires on 18 Jul 2017
Viewed: 173 times


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