Payments and AML Analyst

at Goodlord in London

(₤25000 - ₤28000 per year)

We’re looking for a hard working and process-driven Payments Analyst to join our wonderful team!

Goodlord is a fast-moving, innovative company that’s growing its customer and product base at great pace. Processing tenancy payments is one of Goodlord’s USPs and the payments team is absolutely crucial to maintaining and enhancing that USP. In this role, you will have the opportunity to help with the implementation and testing of new tools and processes to solve complex problems whilst learning more about card payments, bank transfers, client payment processing and anti money laundering.

This is a great opportunity to join a fast growing team where you're encouraged to take on as much responsibility as you can. Payment processing within the lettings arena will provide a unique opportunity to work as a key contributor in this unique and fast paced space.
Payment Processing; you’ll be responsible for reconciling all tenancy transactions (card payments and bank transfers) and will be the one processing Agency payouts on a daily basis
To ensure compliance you’ll perform Anti Money Laundering (AML) checks on new Agencies when they are onboarded and will monitor tenant transactions for credit and fraud risk
As a go-to person you’ll respond to payment queries, information change requests and manage chargebacks by speaking directly to customers on email and phone to resolve queries.
You’ll be the one best placed to support the wider team by assisting Success and Support teams with inbound queries and will manage tenant chargebacks
In addition to the day-to-day you will also work on payment projects and help test new tools and processes
Skills and experience
You’ve got experience in online payment processing/transaction risk monitoring/AML and are likely to have worked in a customer facing environment
Your proficiency with spreadsheets is second to none
You’ve got proven attention to detail and like to work in a highly organised way
You come equipped with a great work ethic and have a reputation for being dependable
You’re comfortable with change especially when it comes to processes and tools
You’re process driven and like to work in a methodical way
Confidence speaking to customers on the phone and by email is natural to you
Wherever you can you try to make things better by taking initiative to adapt processes

What we offer
Competitive base salary (+ generous incentives)
A product you can be really proud of and a work environment that makes you excited
Opportunity to have input into the accelerating growth of the company and to work directly with the executive team
Personal learning and development budget
Gym pass
Friday drinks!
A fun open plan office with great people (and 3 cute dogs!)

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Published at 12 Jul 2017
Expires on 12 Sep 2017
Viewed: 235 times

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