Education Adviser & Learner Support Executive

at Mrs Wordsmith in London

Education Adviser & Learner Support Executive
London, England, United Kingdom · Customer Operations


Our mission
Our mission is to connect every young person to the words they need to know, in the fastest and most unforgettable way, so they can enjoy the journey and avoid cramming.


Words bring meaning to life. We bring words to life.


About us
Mrs Wordsmith is one of the fastest growing start-ups in the UK, used and loved by teachers, parents and students.


The team is made up of engineers, designers, linguists and educators from around the world, with deep backgrounds in public and private schools, as well as from Cambridge University’s leading Natural Language Processing group, Criteo, Oxford University Press, Peak Brain and more.


Launched in 2016 and based in London, United Kingdom, Mrs Wordsmith is a subscription service that helps young people accelerate their vocabulary through visual learning. The words students encounter on the 10,000 Word Journey are illustrated by the award winning artists behind Madagascar and Hotel Transylvania.


Your role
We’re looking for a full-time Education Adviser & Learner Support Executive to become a Mrs Wordsmith brand ambassador for our customers. You will be engaging with our our customer community of teachers and parents through different channels (e-mail, phone, chat, forums, and social media) to optimise their product experience and support them with the enquiries they may have.


You will be part of our extraordinary Customer Operations team and will work alongside a dedicated team that wants to transform the way people learn English words. You are passionate about education and building communities with a purpose.


About the role

  • Learner support; inspire and reassure our teachers and learners, and handle customer enquiries received through our social platforms to ensure a flawless Mrs Wordsmith experience
  • Education; educate our customers on the research and science behind the 10,000 Word Journey
  • Execution; ensure all enquiries (public and private) are addressed promptly and coordinate with other functions to action any items that help improve the education value and happiness
  • Customer success; breathe the Mrs Wordsmith mission into everything you do and help our customers succeed in their 10,000 Word Journey
  • Voice of the Customer; act as a brand ambassador as well as a customer advocate, ensuring feedback is shared with the rest of the team and liaising with other functions to improve the customer experience


About you

  • Previous experience in primary education or English teaching
  • Minimum 1 year in an online customer-facing role
  • Experience in fast-paced environments
  • Passionate about education and English learning
  • Flawless written English and an ability to communicate effectively and resolve issues diplomatically
  • Excellent interpersonal skills


What’s in for you?

  • Influence, trust and impact inside a well funded start-up that’s scaling
  • Work alongside other talented and friendly team members who are keen to learn and grow
  • Competitive salary and meaningful stock options
  • High impact role where you’ll have the autonomy to develop our platform quickly…
  • …and make a meaningful contribution to millions of lives


Sketches of life at Mrs Wordsmith

  • We love characters. Animated ones and the real ones in our office.
  • Bringing a word to life is an amazing process that involves linguists, creatives, writers and technologists.
  • Sometimes words fail us and we just jam to music and solve complex problems around how words are connected to the world.
  • We love reimagining the dictionary. It’s a utility. It needs some love and creativity. Come and help us transform it into something you can’t stop using.


Closing date: 31st August 2017


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Published at 03 Aug 2017
Expires on 30 Sep 2017


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