Commercial Debt Recovery Executive

at iwoca ltd in London


Join one of Europe’s leading Fintech startups.

Cash flow is critical to the success of any small or mid-sized business. Traditionally, banks have neglected millions of such businesses because their processes have been too slow, rigid and costly to serve them. By using new technology and alternative data, iwoca is rapidly reinventing business finance, developing new ways to provide fast and flexible access to credit that will enable such businesses to flourish. Chris and James launched iwoca in 2012, and we’ve already lent over £150m to tens of thousands of SMEs across UK, Poland, Germany and Spain. Along the way, we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team of over 120 people. We represent a diverse range of backgrounds and we’re united in our mission to make business finance simple, seamless, and powerful. We’ve come far, but we’re still just at the start of our journey and there are even more exciting times ahead. We recently raised $20M in equity, giving us the firepower to grow even faster. We’re looking for people who are smart, motivated and humble, who want to develop themselves and push the boundaries of their own performance while building a business we can all be really proud of.

The role:

We are seeking an experienced Debt Recovery Specialist who will be required to work within a fast paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.


You would be:

  • Case handling a fast moving portfolio of over 1000 accounts of which 150+ accounts are in early arrears with the aim of recovering the payment due or negotiating and adjusting the loan terms to suit debtor circumstances and affordability
  • Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
  • Building relationships with portfolio clients through regular contact to validate, understand and resolve breaches of agreements with customers
  • Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
  • Working with a wide range of teams within the company to understand, strategise and report on the best course of action
  • Working closely with the Head of Collections to review and develop recovery strategies
  • Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
  • Ensuring compliance with all appropriate legislation regulatory body guidelines
  • Adhering to our company policies and procedures
  • Upholding iwoca’s company reputation at all times
  • Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process


You will need:

  • At least 2 years debt recovery experience, ideally in the commercial/business sector
  • Empathy, forbearance and professionalism
  • Strong communication skills, accuracy and confidence
  • The ability to deal with a variety of challenges, innovate and think on your feet
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.


You’ll join a growing team of smart, humble and motivated people, all passionate about learning and developing themselves and united in their passion to grow an amazing business that revolutionises business finance.

In addition to a competitive financial package (which includes salary, bonus and paid overtime), we also provide the following:

  • Pool, Foosball and Ping Pong tables (and regular tournaments!)
  • Whether it’s in a hammock or on a sofa or bean bag, there is plenty of space to chill out
  • Plenty of drinks and snacks, healthy and unhealthy
  • Subsidised gym membership (to work off the unhealthy snacks) and restaurant discounts in Oxford Circus
  • Cycle to work scheme for great value bikes
  • Various sports teams including football, running, cycling and climbing
  • A super smart team of really nice people
  • Company work retreats to great destinations, such as the French Alps for some January skiing, or the Balearic Islands for some late summer sun
  • 25 days holiday a year plus a day off for your birthday – we want you fresh and fully charged

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Published at 10 Aug 2017
Expires on 10 Oct 2017
Viewed: 223 times

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