Application support

at Lineten ltd in London

(₤18000 - ₤25000 per year)

This position, as part of Lineten support, has primary responsibilities for providing hands on functional troubleshooting, feature explanation, and monitoring transactions coming through the suite of Lineten products dashboards.

The first line support analyst work environment is highly client focused and fast paced, operating environment providing technical and operational support to clients.
A successful analyst operates efficiently in this climate, maintains composure, exhibits professionalism, understands our client's needs and delivers the highest level of client satisfaction.
Our customers are 24x7 and so is Global Support. Support Analysts will be required to be shift working during rotating weeks for services support.

Provides support via phone, chat and email, screen sharing, and video conference with Line Ten Clients.
Follow established support processes and procedures. Write and update knowledge articles ensuring that our customers and partners have the most up to date information.
Exhibit exceptional time management skills and provide high quality experience utilizing problem-solving and communication skills. Ability to effectively prioritize and escalate client issues as required - ability to communicate between a technical and non-technical resource is important.

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Published at 15 Aug 2017
Expires on 15 Oct 2017