Customer Success Manager

at Sideways 6 in London

(₤30000 per year)

Sideways 6 helps some of the world’s best companies listen to ideas from their employees to reduce costs, find new revenues streams, make people happier and implement better ways of working. Over the last 3 years we’ve touched over 0.75million employees, crowdsourced over 50,000 ideas and pieces of insight, and aided in improving customer experience for north of 100million customers at some of the world’s best-known brands.

We’ve achieved this from humble beginnings, having built solid foundations in product, delivery and sales without raising outside investment. We’ve now raised external investment for the first time from the likes of 24 Haymarket Group, ex-enterprise angels and Brent Hoberman, and we’re hyper focused on expansion.

As part of our growth, we're looking for a Customer Success Manager to join the team to help deliver our platform, manage accounts and delight our amazing clients. This role is an exciting blend between Account Management, Strategy and Consultancy, and offers the right person the chance to work on the frontline of employee innovation and engagement whilst influencing change in some of the world’s biggest brand. Working here you'll get the chance to join a vibrant, diverse team who constantly challenge – and enable – eachother to be the best they can.

What the role entails:
• Being the main point of contact between Sideways 6 and a number of named enterprise accounts in the UK and abroad.
• On-boarding the customer through platform training, customer kick-off and programme review processes to ensure they successfully adopt the Sideways 6 platform.
• Establishing best practices in using the Sideways 6 platform that can be shared across clients
• Looking for 'value stories' in your client's usage; examples of where the client has gained exception value from Sideways 6.
• Educate the client on the value they can generate using Sideways 6 and identify new opportunities beneficial to both the client and us
• Building out Customer Success best practices and processes with the CEO and other team members
• Finding and facilitating opportunities to expand your accounts with the sales team
• Planning with the rest of the team how to best engage with and grow your accounts.
• Client experience - visits to client offices, regular pulse checks and follow-ups

What you need to succeed in your role?
• Experience working in the enterprise market and knowledge of the B2B business model
• Experience working in a fast-growth startup where you thrive by 'owning it' rather than following pre-defined processes or expecting things to be given to you on a plate
• Excellent instincts and ability to interface at Exec/Manager-Level with ease
• Exceptional presentation, organization, written and verbal communication skills
• Empathy and ability to understand the client’s challenges and goals • Be able to work in a fast-paced environment and effectively multi-task

• A real go-getter who takes the initiative to get things done with a positive, proactive and dynamic approach

• Competitive salary
• Choose your own equipment
• Client-facing role; speak to clients about their experience with the product
• An excellent working environment
• Regular company get-together (we took all 15 employees to Prague in July!)

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Published at 23 Aug 2017
Expires on 23 Oct 2017
Viewed: 325 times

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