Customer Service Representative

at Urban Massage in London

Hi, recruiter! If you're reading this and looking to work with us please go through the document on all adverts on our career page, it details all you need to know about how we work with recruiters.


Urban Massage is on a mission to change the way urban people access wellness services. The first step is to make the $77billion massage services market accessible globally, by connecting highly skilled service providers with users through our world-class proprietary apps. So far, Urban Massage operates in 5 Markets including, London, Paris and Vienna.


Customer service is truly at the heart of what we do - we want all of our customers (whether they are the individuals that book a massage, or the brilliant therapists that use our platform) to love being a part of our journey and stay with us. We work hard to ensure every interaction is one that is straight-forward, useful and leaves a smile on a face.
In this Customer Representative role you would be empowered to understand our customers and provide the support they need. We would look for you to build strong relationships, empathise and use all the training and guidance you'll be given by our passionate employees to make a great impact. We all know what good and bad service can feel like and we'd like for you to be incredibly passionate to do a brilliant job.


Proactively liasing with therapists / customers to ensure bookings run smoothly
Investigate and resolve customer queries
Answering the phone, emails, texts and tweets from Customers / Therapists / Partners
Providing feedback to relevant departments to help improve our customer experience
Making sure both parties love us - that’s your main task!


Fluency in English
Evidence of the cultural behaviours we associate with brilliant performance here
Driven and motivated by relationships and communicating with people
Strong spoken and written language skills
Comfortable working with others and able to nurture a brilliant team environment
A calm and friendly telephone manner
A great multi-tasker able to manage lots of different things at the same time
Able to work weekend and evening shifts, as these are our busiest times!


Competitive salary
Plenty of opportunities to learn and grow within our business
Join a fast-growing and exciting start-up
Free weekly yoga sessions
Working with a fun and highly-motivated team. Never a dull moment for sure!

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Published at 06 Sep 2017
Expires on 06 Nov 2017
Viewed: 189 times

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