Customer Service Representative

at Brisqq in London

(₤18000 - ₤25000 per year)

Description
Brisqq provides local logistics-as-a-service, enabling retailers to offer same day (or future date) deliveries and returns in 1-hour timeslots (chosen by the shopper). Our technology takes the pain out of delivery for retailers by connecting them with local, crowdsourced, freelancers, providing 100% visibility over deliveries (live tracking). Our state-of-the-art security features ensures ultimate peace of mind.
We have done 10’s of 000’s of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as our customers.


Role *Answer customer enquiries (phone and email support) in an efficient and timely manner to guarantee customer satisfaction with every enquiry *Keep accurate records and document customer service actions and discussions *Actively and diligently monitor and provide customer feedback to relevant departments internally *Optimising operations through innovation and process development. You should constantly be thinking how every task can be optimised. *Collaborating closely with other departments within operations to drive progress


Requirements

  • Prior experience in a customer service role (or similar position)
  • Exceptional communication skills
  • Must love providing excellent customer service and going the extra mile
  • Exceptional organizational skills and attention to detail
  • Driven and confident personality, who can keep a cool head in a crisis
  • Entrepreneurial mindset and a willingness to get your hands dirty
  • Experience with Microsoft Office, especially Excel, and a keen eye for data
  • Degree or equivalent academic qualifications


Benefits

  • Become one of the early employees of a fast-growing, exciting startup disrupting the logistics landscape


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Published at 07 Sep 2017
Expires on 07 Nov 2017
Viewed: 723 times


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