Sales Order Coordinator

at ROLI in London

“Predicated on a creative passion for advancing technology, ROLI's diverse team strives to communicate its strong sense of inspiration and empowerment to the world through innovative and thoughtful products.”

- Anthony Evans, Head of Business Operations

We are looking for a keen and proactive Order Desk Administrator that is eager to lead the handling of ROLI’s B2B sales order process. You will oversee all communication with our B2B partners for matters related to their orders and ROLI’s processing thereof. In addition to the communication and operational aspects, your ability to detect issues and resourcefully seek out timely resolutions will be a key part of your responsibilities.

As a core member of our Operations team, you will play a key role in cohering the efforts of our Sales, Operations and Finance teams by ensuring the smooth recording and processing of ROLI’s B2B sales. This is an opportunity to embrace many continually developing business processes and play a valuable role in improving them to accommodate ROLI’s rapid evolution.Your ability to be proactive, analytical, and highly communicative with both internal and external stakeholders are skills that will serve you extremely well in this role.

This is a unique opportunity to be a part of a disruptive category of music making devices we are creating called ‘Connected Music’ - a network of hardware and software, platform and developer products that will revolutionise how music is made.

Your Responsibilities:

Manage the timely entry and processing of all B2B sales orders
Lead ROLI’s communication with B2B partners regarding orders, inventory, ETAs and returns
Support ROLI’s Sales, Finance and Logistics teams by being the primary point of contact to clarify matters related to orders, shipments and all customer facing transactions
Own ROLI’s B2B RMA process
Analyse ROLI’s data related to internal sales, external sales and logistics performance, and report results back to both immediate team and senior management.
Play an active role in continuously improving ROLI’s day-to-day processes for sales and order fulfilment

Your Qualifications:

Proven experience or significant exposure to the sales order fulfillments process
Prior experience with order and inventory management systems (i.e. ERP)
Intermediate knowledge of Excel with experience in analysing sales and operational performance (Vlookups, Pivot tables etc)
An inquisitive mind and demonstrable examples of implementing proactive solutions
A determined and positive approach to continuously improve on the status quo
Superb and demonstrable time-management skills and the ability to work independently
Excellent communication skills, flawless written English

Ideal Qualifications:

Experience in export sales administration and logistics
Previous experience working with NetSuite ERP
Experience working in a startup environment
A passion for music, design, technology

ROLI offers:

The opportunity to work with the leading minds within technology, hardware, and music creation to directly impact the way we create and interact with music
A range of meaningful benefits including:
Following probation, a competitive health care cash plan
A company pension scheme
23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days
20 hours per year dedicated to volunteering within the local community
‘Lending Library’ of all ROLI products
Team member discounts on ROLI products
Wellness programme including fortnightly massages, weekly guided meditation and yoga
Apple laptop and relevant software licenses for your role and beyond
Generous Parental Leave policy
Frequent friends and family events
A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola
A dedicated company-wide Hack Day every four weeks to expand your skill­s
The opportunity to create your own “4pm” class to skill share both your technical and creative skill sets with other ROLI team members
A generous bike-to-work scheme plus in-house bike storage
A competitive salary according to your level of experience

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Published at 11 Sep 2017
Expires on 11 Nov 2017

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