Customer Support Advisor

at iwoca ltd in London

DESCRIPTION


Join one of Europe’s leading Fintech startups.


At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we’ve already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference!


Now we’re looking for a smart and passionate Customer Support Agent who can help us to accelerate growth whilst offering an unrivalled customer experience.


The role:


At iwoca, we really love our customers, we want them to have the best possible experience. Our Customer Support Agent will be responsible for ensuring that no customer is left unattended and that every call is diverted to the appropriate team. You’ll also be tasked with engaging with our customers and using your sales ability to ensure all customers are knowledgeable about our product.


REQUIREMENTS


  • Ability to work autonomously and without direct supervision
  • Previous experience in a call centre is desirable
  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
  • Excellent customer service skills
  • Exceptional time-management and multitasking skills
  • Proactive, motivated, and metrics-driven
  • The ability to “think outside the box” to make suggestions that will help us improve our processes
  • An ambitious and entrepreneurial spirit, thriving in a dynamic, team-oriented environment
  • Tech savvy

BENEFITS


You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees:


  • Pool and Ping Pong tables
  • Plenty of space to chill out
  • Plenty of drinks and snack (healthy and unhealthy)
  • Subsidised gym membership and restaurant discounts in Oxford Circus
  • Cycle to work scheme for great value bikes
  • Various sports teams including football and climbing
  • A super smart team of really nice people
  • Company retreats to great destinations
  • 25 days of paid holiday, plus UK public holidays. And we don’t expect you to work on your birthday so you can have an extra day off

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Published at 12 Sep 2017
Expires on 12 Nov 2017
Viewed: 135 times


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