Customer Success Manager
at Quorso UK Limited in London
Customer Success Manager
Quorso is the world’s first ‘intelligent management’ software application. Our easy-to-use SaaS platform enables managers at some of the world’s largest companies to improve bottom line performance.
We’re early stage, growing very fast, and well-funded (recent $2.5m seed round). We have an experienced and high quality team (ex-McKinsey partners and computer scientists). Quorso has clients in both the US and UK and is looking to grow in both geographies.
As a Customer Success Manager at Quorso, you would have knowledge, expertise, and experience in Software-as-a-Service business models, account management, customer relationship building, and program and project management. You would be a strong communicator and collaborate daily with Sales and Product to make sure we are capturing our customers thoughts in an effective manner.
Primary ownership and accountability for driving customer onboarding, growth, satisfaction, and retention within the assigned accounts.
Build, maintain and execute on account plans for each assigned account and coordinate appropriate internal domain experts for delivery
Develop strong relationships with all key decision makers and influencers across all channels.
Identify, develop, and recognize new opportunities for expanding your customers business
Uncover and mitigate any risk that threatens your Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans
Own all primary Customer communication and resolve escalations with autonomy related to the Quorso product
Act as the liaison between Product Management and the Customer with a focus on feature collaboration and communicating the Quorso roadmap.
Implement and continuously update and improve our customer onboarding process and journey
Proven professional experience within SaaS/enterprise software Account Management or Client Services
Exposure to the development, execution, and overview of account plans for top tier Customers
Exposure to B2B SaaS models from the vendor side, including commercial contracts
Strong command stature / executive presence at the C-Suite level; demonstrated ability to seamlessly participate in discussions with business and technical leadership
Excellent verbal and written communication and in-person and virtual presentation skills
Ability to work independently and to collaborate effectively across functions as part of team
Success working in a fast-paced, dynamic and creative environment with a rapidly growing company
Some experience in commercial contract negotiations
Bachelors' degree in a related field required
Must be able to travel domestically and internationally on a regular basis