Customer Success

at ParkBee in London

Job description

ParkBee is changing the world of parking, and we need you to help make this change! Do you like to make the life of others easier, are you truly attentive and helpful? In this role you are driven by our customer happiness, and assuring that people have the best ParkBee experience and will become true ParkBee fans.

We are not just any parking company, ParkBee is very much focused on optimising the experience for our customers, being attentive and supportive and approachable. In order to further develop we are searching for a customer service & engagement hero. To handle customer questions, via the website, e-mail, social media and telephone, but also to utilise direct contact with customers to grow their loyalty. Developing customer loyalty programs together with our marketers, optimising the experience by developing and sending surveys and conducting customer research at location. This job is a great mix with a lot of human contact in a team where we have that human touch as a special addition to our service.

Responsibilities:

- Main customer service representative; responding to customer questions via telephone, e-mail, chatbot, social media and website

- Assuring that the ParkBee story is told and explained to customers in all customer service touchpoints

- Customer surveys; to measure customer satisfaction and optimise ParkBee, via e-mail, phone or face to face

- Stimulating customer loyalty; with direct contact, social media, and develop e-mail campaigns

- Developing and editing content for ParkBee’s website and social media channels

- Think a long to enhance customer happiness, optimising ParkBee’s service and advising the marketing and operations team to optimise the customer journey

Requirements:

- 1-3 years of experience preferably in customer service

- Experience in working with Social Media

- You are a people person, love direct contact in see it as a challenge to assure every customer contact results in a positive response

- Team player with a dynamic, outgoing personality; strong communication skills, both verbal and written, are essential;

- Strong work ethic with enthusiasm to work for a start-up

- You truly care about (our) customers, and see the customer happiness as your key responsibility

- Creativity to solve problems and to create content

- Humor to create interesting and fun content, but also to be able to have a good laugh with our customers. Parking can be fun ;)

The Perks:

ParkBee creates an environment with significant freedom and responsibility. Working for an innovative and growing start-up can be challenging but extremely rewarding! You will have an important role in this crucial stage where ParkBee is expanding to new territories. At ParkBee we have the motivation to change the world’s parking industry in a customer- and climate-friendly way. We have the proven technology to do so, now it is up to great people to assure we will get this done.

Work in a creative and entrepreneurial environment at our Shoreditch office in London!
Sharp, motivated and international team that continues to grow
Afternoon drinks/socials with other local startups and ParkBee team events
A new Macbook Air or a computer of your choice :)

Apply now!

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Published at 04 Oct 2017
Expires on 04 Dec 2017
Viewed: 319 times


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