Customer Service Associate

at CommuterClub in London

(₤20000 - ₤24000 per year)

Customer Service Associate for one of Europe hottest FinTech companies (FinTech50, Everline Disruptor of the Year, Tech Track 100 one to watch)

Customer Service Associate

Unique opportunity to join the customer service team of one of Europe’s hottest FinTech companies. We are a passionate, entrepreneurial team that is looking to disrupt how people pay for their commute. We are backed by leading UK angels including Peter Jackson (CEO, Travelex), Anthony Gutman (Head of IBD, Goldman Sachs) and are growing fast at over 3x YoY. Our goal is to become the leading retailer and finance provider for commuting in Europe.
We are looking for someone bright and enthusiastic to chat with customers, answer their questions and make sure they’re happy. Communication skills are essential, together with a willingness to show initiative and problem solve in a fast-paced startup environment.

About the role

• Engage with customers over the telephone and on email to answer their questions and make sure that they are happy with the product
• Manage feedback and complaints received
• Possibility to get involved with social media management and copywriting for communications

What we are looking for

• Superb oral and written communication skills
• Willingness to show initiative and problem solve in a fast-paced startup environment
• Smart with strong attention to detail
• Strong work ethic, drive and persistence
• Eagerness and ability to learn quickly
• Positive attitude in the face of challenging customers!

Our offer

A unique experience to be part of a truly exciting, dynamic FinTech start-up in the UK. Things will move fast, and every day will be different but you will be a key part of building a fast growing and innovative organisation. Additionally, we offer a competitive salary, team lunch on Fridays, an amazing office location in Shoreditch – and of course, interest-free travel loans. Salary between £20k-£24k per annum based on experience.

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Published at 06 Oct 2017
Expires on 30 Nov 2017
Viewed: 527 times


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