Key Account Director - Saas

at Patsnap in London

About Patsnap

PatSnap is the world’s leading IP Analytic and Management platform that empowers senior business leaders to accelerate growth through Innovation and R&D. IP and patent strategy is now a major board level priority – our product solves a real and growing problem globally. Our differentiation is the reason behind the company’s exponential growth. PatSnap technologies make patent intelligence more accessible to non-IP proficient business users and provide intuitive analytics, making our products usable and sticky. Our market is limitless because patent strategy is relevant to all businesses ranging from NASA to PepsiCo.

PatSnap has been commercially active since July 2007, we now employ over 500 people worldwide and through funding we continue to scale rapidly. We have offices in Singapore, China, London and Los Angeles.

Key Responsibilities of our Key Account Director :

Grow and expand an existing base of strategic high growth accounts
Ensure customers achieve their adoption and success targets
Mapping to network and manage relationships across different business functions within a complex global organisation
Create, monitor and execute a custom success plan for each customer to drive usage and value
Work with the Customer Success team to deliver successful on-boarding and adoption through the lifespan with PatSnap from launch
Create Value Reports for stakeholders demonstrating ROI
Conduct health checks and collaborate with the Customer Success team to achieve world beating retention rates.
Ensure customers are vocal advocates of the PatSnap brand who renew our relationships year after year
Rapidly learning of IP, R&D and Innovation Strategy

REQUIREMENTS

Natural born self-starter that thrives in a fast-paced, high intensity start-up environment
Proven experience in B2B business intelligence/SaaS
Awesome track record of maintaining high retention rates
A hunter mentalitiy in order to grow a dedicated account pack year on year and drive revenue from your accounts.
Meeting/exceeding activity, pipeline, and revenue targets
Extensive track record in crushing customer satisfaction goals as measured by renewal, usage and account expansion
Experienced in a solution approach and adept at creating value for customers
You understand the SaaS business model and have proven track record of implementing successful CS initiatives
Proven experience using Salesforce
Strong problem-solving skills and familiarity with business intelligence technology
Ability to thrive in a fast-paced and changing environment
High level of motivation, ability to quickly learn/explore our clients business, and work closely with all levels of the PatSnap team globally
A natural leader with a very high level of emotional intelligence


BENEFITS
PatSnap can offer you:

The ability to learn progress and develop your skills through mentoring from some of the best experts in our field
We attract and recruit the best in class, you will have a market leading budget to help build a world-class channel sales engine
Active career management, with progression reviews and achievement acknowledgement
The opportunity to contribute directly to the growth and success of a fast-paced exciting company
A transparent and open culture that encourages frank conversation between staff and all levels of management
Competitive base salary with an awesome commission structure
Benefits, incentives and rewards
A fun, exciting workplace with people who love and care about what they do

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Published at 10 Oct 2017
Expires on 10 Dec 2017


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