Customer Champion

at HonestBrew in London

HonestBrew is on the hunt for a friendly and energetic Customer Champion who is passionate about working with people. You will be a key part of a fast-growing start up, managing interactions with customers and identifying opportunities to accelerate growth and retention. You will be the voice of the company and will work closely with the wider HonestBrew team to optimise our service.

HonestBrew is revolutionising the way that people discover craft beer, sourcing beer from around the world and shipping thousands of bottles to thirsty customers across the UK. We’re stoked to be working with micro breweries from all over the shop, and take great pride in selling their beer on our website.

Our Customer Champion will be someone who has our customer’s best interests at heart. Through listening and interacting with our customers you will gain insights to feedback to the crew and help influence the wider business. We want our customers to have the very best (and fun) experience with HonestBrew.

Role:
-The voice of the company. You’ll be answering customer queries via email, live chat, phone and social media to ensure we are delighting our customers.
-Identifying trends, analysing data and sharing insight to influence growth and retention.
-Working with the marketing team to optimise customer experience from onboarding to activation to winbacks.
-Engaging with customers; proactively talking to new, existing and past customers to get feedback on the service.
-Working with the operations team to resolve any issues that arise in the best way possible.
-Improving processes by sharing insights on customer enquiries and identifying patterns in issues.
-Office admin like sorting office fruit and snacks, ordering things for the office, keeping the place tidy and organising staff events.

Requirements:
-Very strong oral and written English communication skills.
-Confident on telephone and chatting to new and past customers.
-Experience in customer experience or retail.
-Computer skills including programmes like Excel, Zendesk or Google Analytics.
-Understanding of how to interpret data and improve processes.
-Team player.
-Hours of work: Monday- Friday, 12pm-9pm

You:
-Personable: Friendly, confident and outgoing with a passion for people and a love of data.
-Hardworking: The startup world is a busy one. You’ll be adaptable and enjoy getting involved in a variety of tasks.
-Show initiative: A go getter who can think on their feet and enjoys identifying opportunities to improve and grow the business.
-Positive: A can-do attitude is a must. We love it when people give things a go and solve problems when they come across them.
-Honest: This almost goes without saying.
-A sense of humour: Because that makes things fun.

What you’ll get:
-Be a core part of a fast-growing craft beer and tech start up, help to optimise our service and grow the company
-Broad range of customer and marketing experience
-Independence and opportunities to use your creativity
-Flexibility
-London-based office (between Highbury & Islington and Dalston)
-An energetic and passionate team of colleagues
-Craft beer – plenty of it!
-Coffee, tea and fresh fruit to sweeten your day

Compensation details:
Competitive salary in fast growing start up + perks of beer


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Published at 10 Oct 2017
Expires on 03 Nov 2017
Viewed: 729 times