CUSTOMER CHAMPION - FRENCH SPEAKER (TEMPORARY/PERMANENT)

at SportPursuit in London

(₤20000 - ₤22000 per year)

Want to work for one of the fastest growing UK eCommerce startups? Want to be part of an international team building the fastest growing part of our business?
SportPursuit is growing fast internationally and we’re looking for bright, talented linguists with a passion for eCommerce and the outdoors to spearhead our expansion. We are currently specifically looking for a French speaker to join the team.
This is an excellent opportunity to join an ambitious, high growth start-up in the sports retail space and grow with us as we expand.
Responsibilities:
As a Customer Champion, you will be responsible for responding to any customer queries in your language as well as some local language copy for your market. You will also be an internal champion for your territory, working with sales and merchandising teams to make sure the onsite and email experience is appropriate for your territory.
Key day-to-day tasks will be:
Delivery of first class customer service for your territory, by responding to customer queries through social media, live chat, email and phone. Role will also include responding to UK customer queries
Be the “internal champion” for your territory – perform a daily check on the site for your territory. Check sales available, product available, choice of imagery etc
Translation: you will help with translation for your territory translating sale titles, sale descriptions, marketing copy and any other onsite copy

Skills, Experience and Competencies
No specific prior experience necessary, but key requirements are:
Native French speaker.
Fluent in English with excellent written and verbal communication skills
Have a great eye for detail
Strong analytical and PC skills, with the ability to quickly learn complex systems
Work well under pressure and be able to think outside the box
Have a 'can do' attitude
Be a real people person
Strong team player
A love of sport is also a bonus, ideally triathlon, cycling, running, snow sports or hiking/walking
The role is based in our head office in London
About Us:
SportPursuit is a fast paced, entrepreneurial team where self starters have an opportunity to make a huge impact in one of the internet’s fastest growing sports businesses. We’re a dedicated and passionate team who work hard to make things happen. If you’re ambitious and talented, and want to shape the future of the business but don’t mind getting your hands dirty this could be just the place for you.

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Published at 11 Oct 2017
Expires on 30 Oct 2017