Customer Success Champion

at SONICJOBS App in London

Sonicjobs is looking for an enthusiastic and motivated Customer Success Champion to join our great team.


What we do

Sonicjobs is the first Virtual Recruiter to find the right jobs and candidates, instantly.
Every day we help hundreds of people easily find a job and managers hire the right people for their business.
Our clients include independent restaurants, bars, pubs as well as large chains such as Gaucho’s, Carluccio’s, Youngs Pubs.


Roles and responsibilities

Our Customer Success Champion will be responsible for customers satisfaction, ensuring every day that our customers have a great experience and are able to find what they are looking for.

- Getting in touch with new customers, onboarding them and ensuring they have a great experience on the app
- Answering customer queries via phone, email, chat and social media
- Engaging constantly with customers in order to get feedback and insight on the product
- Contact and reply to potential new customer who might be interested in our product/service


Requirements

-Very strong oral and written English communication skills
-Confident on telephone and chatting to customers
-Experience in customer service or hospitality/retail
-Computer skills


Our ideal candidate

- Strong team player, outgoing, warm and friendly attitude, with strong interpersonal and sales skills
- Self-starter and autonomous with a can-do attitude, you accept the challenge and get there, no matter what
-Hardworking and adaptable to be involved in a variety of tasks
- Ability to be flexible in a fast-paced environment and learn quickly
- Trustworthy, reliable, honest and ambitious. You’ll be part of our lifeblood


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Published at 11 Oct 2017
Expires on 11 Dec 2017
Viewed: 308 times