Part-time Customer Service Agent

at Your Parking Space in London

(₤18000 - ₤22000 per year)

YourParkingSpace, recently named as one of the UK’s fastest growing companies by Leap 100, is looking for an enthusiastic and driven Customer Happiness Executive with a passion for the sharing economy to join our rapidly growing tech start-up company and drive our customer experience. We are aiming to transform the parking industry by providing a platform that enables motorists to find and book parking online. We’re fast-growing and looking for someone to join us to assist us in our constant growth, work-from-home shifts of 5pm-11pm Monday - Friday.

As a Customer Happiness Executive, it is your responsibility to ensure that every customer leaves with a positive impression of YourParkingSpace.

Whether a customer has contacted us with a general query or a complaint you will need to be fast- acting, stay calm under pressure and remain positive throughout the interaction to ensure an exceptional customer experience is provided.

It’s necessary to expect the unexpected as unanticipated issues occur, you will need to be a keen problem-solver in order to handle any difficult situations which may arise.

You will play a crucial role within the team so as a remote operator you will need to be highly motivated, driven and passionate about the role. As a start-up we are still growing and learning as a company, therefore it is important to have the confidence to notify us of any recurring issues so that we can work to resolve these on mass to provide a better experience for all users. It’s a great opportunity for someone who is looking for a hands-on role with potential for huge progression.

The Role
-Acting as the first point of contact for most customers
-Communicating with users and potential users to give advice and answer any queries, in addition to resolving any complaints, often through thorough investigation.
-Providing prompt responses, within set service level agreements, using our customer support software, Zendesk
-Driving sales by negotiating terms with users of the site
-Achieving monthly sales targets as part of a team effort


The Right Person
-Experience in a customer-facing role
-Able to communicate to an excellent standard both written and verbally
-Exceptional computer skills
-Keen attention to detail
-Focused with the ability to self-motivate
-Available to work 5pm-11pm Monday-Friday

Salary negotiable dependent on experience. Start date flexible for the right candidate.

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Published at 12 Oct 2017
Expires on 12 Dec 2017
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