Helpdesk Professional

at Couchbase in Afton

(₤30000 - ₤50000 per year)

We are looking for a helpdesk professional to join our team, either in London or Manchester. As the first and main point of contact for all of our employees in EMEA, you will be providing support and direction on cloud infrastructure accounts, be the main point of contact for the provision and management of software and hardware, and participate in incident management and issue resolution with the global team.
Description
Are you looking for the freedom to track down and tackle mission-critical problems head on? Then we’re looking for you.


This is your chance to disrupt a multi-billion-dollar industry, change how the world accesses information, and reinvent the way businesses deliver amazing customer experiences.

At Couchbase, you’ll get to encounter:

Fantastic culture
Focused, energetic team with aligned goals
True collaboration with everyone playing their positions
Great market opportunity and growth potential
Whether you’re a new grad or a proven expert, you’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.



Are you ready to work without limits?

We are looking for a helpdesk professional to join our team, either in London or Manchester. As the first and main point of contact for all of our employees in EMEA, you will be providing support and direction on cloud infrastructure accounts, be the main point of contact for the provision and management of software and hardware, and participate in incident management and issue resolution with the global team.

Responsibilities

Act as primary point of contact for end users in EMEA, supporting local offices in Manchester and London, as well as employees spread through all of Europe
Assist in managing cloud infrastructure accounts, including AWS, Azure, and Google Cloud Platform
Assist in managing helpdesk ticketing system with the global team
Participate in incident management and issue resolution, including logging, tracking, and documenting issues
With a core of Mac OS systems, setup, troubleshoot, and decommission laptops/desktops
Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support
Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support
Document standards, best practices and policies as needed
Manage hosted corporate cloud services for the supported employee base
Assist System Administrators in various projects and initiatives
Support any facilities related requests as needed

Requirements:

2-3 years of Desktop Support related experience
2-3 years Mac support experience required
Working knowledge of Active Directory, JIRA, operating systems (OS X, Windows), basic networking (TCP/IP), MS Office suite, imaging tools (Casper, Deploy Studio, and etc), and file permissions
Excellent problem solving, and willing to take on new challenges
Ability to quickly identify, prioritize, and execute critical tasks
Strong Interpersonal Skills
Flexible and open to changing priorities and managing multiple tasks
Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company
Travel between London and Manchester offices as needed
Couchbase’s mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world’s first Engagement Database. Built on the most powerful NoSQL technology, the Couchbase Data Platform offering includes Couchbase Server and Couchbase Mobile and is Open Source. The platform provides unmatched agility and manageability – as well as unparalleled performance at any scale – to deliver ever-richer and ever more personalized customer experiences.

The world's largest enterprises choose Couchbase for the most demanding web, mobile and IoT applications

Companies like Amadeus, AT&T, Cisco, Comcast, Concur, Disney, Dixons Carphone, eBay, General Electric, LinkedIn, Marriott, PayPal, Ryanair, Viber, Tesco, United Airlines, Verizon, Wells Fargo, and hundreds of others around the world use Couchbase Data Platform for their interactive web, mobile, and IoT applications.


Couchbase is proud to be an equal opportunity workplace. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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Published at 13 Oct 2017
Expires on 13 Dec 2017