Customer Support Representative - for mobile gaming

at Pointvoucher in London

Do you have a real passion for customer experience? Do you love London and/or Mr Bean? We are looking for a full-time Customer Support Representative who will interact with our users of the Play London Mr Bean game. You will join our newly established Customer Support Team in the UK and work in an inspirational and fast moving environment with visionary people.
What is
Pointvoucher is changing the advertising landscape by making it much more entertaining and playful. We believe that customer loyalty comes from great brand experiences, entertainment, generosity and having fun together. The mobile gaming platform is the perfect medium to incorporate these ideals both for brands and for people who love to play. Our concept consists of branded mobile games connected to a voucher shop. Users can play their way to real products and experiences by spending time in our games.
You will:
Manage customer requests on the Zendesk platform. Communicate and collaborate with our Copenhagen technical and production office. Gather feedback, report and identify opportunities for service improvement. Contribute to putting new ideas into practice.

You have:
1 year of experience in marketing, sales and/or support. Experience with Zendesk is desirable. A strong sense of customer needs and the ability to communicate with different characters. A sound business understanding. Fantastic problem-solving skills. An interest in mobile gaming and tech. A desire to work in a start up with all the challenges and opportunities that follow!

You are:
Fluent in English both verbal and written; other languages will be an advantage. A person who pays attention to detail and follows up on tasks. A flexible and creative problem solver with an analytical mindset. A strong individual who can work autonomously and within a team to deliver results. A person who knows London well. An enthusiastic and personable character who can add something unique to our playful culture.

We will offer you:
A job in a fast growing startup with international reach. A lot of responsibility and the opportunity to kickstart your career as we grow. A fun and unique culture with good people.

Start date: as soon as possible.

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Published at 18 Oct 2017
Expires on 01 Dec 2017