Technical Support Engineer

at Skills Matter in London

(₤30000 - ₤35000 per year)

Skills Matter are looking for a knowledgeable and hands on full-time Technical Support Engineer to take over day to day planning, maintenance and delivery of our IT systems/services and provide technical support to our back office team and venue attendees.

About Skills Matter
Skills Matter supports a 120,000+ community of software developers who regularly come together at CodeNode, our 23,000 square feet events venue in London, to learn and share skills, discover emerging technologies and evolve practices and ideas. To do that, we bring our members together at thousands of meetups, hackathons, talks, conferences, product launches, pitch and networking events, courses and workshops.
Our members and attendees are amazing. Their skills and experience, combined with a strong commitment to share with others, has helped shape our industry today. In 2015, we opened CodeNode, the home for Skills Matter’s community and the UK’s largest venue dedicated to technology events, located in the heart of London’s Tech City.
Many new technologies were born at Skills Matter and, as part of our team, you’ll be supporting this amazing community in coming up with many more innovations!
You can find out more about us on our website: www.skillsmatter.com

The Role
You will be based at CodeNode and will be end to end responsible for all inhouse IT systems and services….that’s everything from deploying and maintaining rock solid internet infrastructure, through to managing desktop and server hardware/software and providing day to day technical support and guidance to our back office team and venue attendees.

A large percentage of your time will be spent in IT Support helping to solve issues, on boarding on boarding staff members, setting up laptops, user accounts etc etc , through to helping with printer issues, changing toners etc etc). We only have a Windows server and a NAS drive, the rest of our infrastructure is SAAS (eg GSuite mail and docs, Last Pass, etc etc) so you will not need to have any specialist server skills.

The other part of the work will be focused on network internet equipment and infrastructure, liaising with customers around events , where some specialist network/security skills could come into play.

This is a fantastic opportunity for an IT professional who has gained a wide range of skills, perhaps as part of a larger organisation, and is now looking for a role where they can take full ownership and play a key role within an exciting growing business.

Essential functions and responsibilities

Systems Administration
• Maintaining excellent internet availability
• Monitoring network infrastructure (e.g. incoming internet lines, routers, switches)
• Monitoring WiFi via Unifi controller for any heavy usage or unusual clients
• Monitoring Company Servers on day to day
• Monitoring VoIP services (cloud based control panel)
• Monitoring of Bitdefender antivirus actively
• Monitoring CCTV reports/errors regularly

User/Network Support
• Managing user accounts (enabling disabling network user accounts, email accounts, passwords etc)
• Supporting staff with common & uncommon issues/problems
• Laptop OS and application installation and updates
• Maintenance of equipment (e.g. Monitors/keyboard & mouse, printers etc)
• Procurement and purchasing of equipment when required and cost effective
• Managing Inventory and documentation

Training and Events Support
• Assisting trainers/presenters/delegates with laptops & devices setting up and troubleshooting
• Assist with in room projectors and equipment
• Imaging laptops for tech courses.
• Provide pre-sales advice and solutions for events team and their clients.
• Provide agreed technical support for internal and third party events

Out of Hours tasks
• Updating/testing router configs and firmware.
• Provisioning/upgrading APs, IP cameras.
• Setting up ad hoc SSIDs and VLANS for specific events.
• Installing, terminating and testing new cat6 and fibre network routes.

Future Projects you would be involved in
• Introduce network monitoring/alert
• Introduce Support ticketing system
• Introduce internal knowledge base/FAQ
• Review and build on disaster recovery procedures
• Introduce and train up an additional junior technician.

Key focus areas/essential requirements
The ideal candidate will possess many of the key skills and experience listed below as well as the ability and willingness to quickly learn and master new skills as required.
Network Infrastructure
• Ubiquiti/EdgeMax Routers
• Ubiquiti EdgeSwitch, Tough Switch, Managed switches
• Unifi AC PRO APs + Unify Controller
• WAN load balancing/fail over multiple ISPs
• LAN IP Subnetting.
• VLANS
• QOS and Traffic shaping
• DHCP, NAT, Firewall
• Provisioning & monitoring APs
• Configuring Multiple SSIDs, VLANs
• Channel/Frequency management
• Managing external fibre internet services by BT and/or COLT.
• Patching, terminating and testing of CAT6 ethernet cable.

Cloud Services
• G-Suite (email and document sharing)
• File sharing (eg Dropbox)
• Cloud antivirus (eg Bitdefender)

OS & Applications
• Windows 10 Server and Desktop
• Some Apple OSX and Linux
• Microsoft Office Pro/ Libre Office
• Sage
• Outlook/Thunderbird
• Adobe Premiere

Server/Desktop/other
• Dell PowerEdge rack mounted servers
• Synology Rackstation(or other NAS e.g Bufflo/Netgear)
• Dell latitude/Inspiron laptops
• Managing VoIP (or snom,cisco)
• Projectors (Christie, Eiki)

You will be able to demonstrate
• Passion and pride in your work
• Excellent technical skills
• Excellent problem solving skills
• A conscientious and hands-on approach
• An organised and proactive approach. You must be able to plan upgrades and maintenance ahead of time and in quiet periods.
• A willingness to put in the necessary hours to achieve results and a flexibility with working hours
• Strong written and verbal communication skills

In return we offer
• a horizontal structure with the freedom to grow and develop beyond your core skill set
• a competitive salary and 22 days holiday each year
• a pension scheme and private medical scheme with subsidised gym membership



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Published at 21 Dec 2017
Expires on 21 Feb 2018