Customer Success Executive

at DesignMyNight in London

(₤22000 - ₤23500 per year)

Job Purpose:

Join our client care function for the first ever, revolutionary bar/restaurant booking and enquiry management software, Collins. You will be responsible for delivering training sessions for new clients as well as ensuring a smooth transition onto the software and on-going support for all clients.

About the company:

DesignMyNight.com is one of the UKs Top 50 Startups and Guardian Small Business Award Winner 2015. DesignMyNight is the ultimate nightlife discovery tool allowing users to discover and book into the best bars, pubs and clubs and buy tickets to the hottest events in the UK. DesignMyNight also offers two ground-breaking systems to the Industry; a booking & enquiry management software, Collins and a Ticketing software. You can be part of our young dynamic team, helping to grow something incredibly special at DesignMyNight Towers

Other duties include:

Liaising closely with the Sales team to ensure their clients are all in order
Liaising with our Tech team on any bugs in the software or improvements
Reporting to the Customer Success Manager on client progress
The role will be 60% office based and 40% field based, mainly in London (training clients)

Skills/Qualifications:

Bubbly, charismatic and great communicator – Essential
Confident when speaking to large groups – Essential
Experience in handling customer complaints/customer care – Essential
Technology savvy and capable – Essential
Extreme attention to detail and a passion for maintaining standards and quality in work - Essential
Strong planner and organiser – Essential
Ability to develop strong business relationships – Essential
Energy, charisma and fun attitude - Essential


Benefits:

- Private healthcare
- Dental care
- Pension scheme
- Perkbox membership
- Free phone insurance
- £5 cinema tickets
- Cycle to work scheme
- Free-flowing fruit, tea, coffee
- Free office bar
- Shutdown Friday cocktail hour
- Birthday duvet hour
- Amazing office parties
- Constant offers of free nights out
- Young, bubbly, fun office

Additional Application Instructions:

Please put in a cover note/description on why you think you would be the perfect candidate for the job, along with your CV

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Published at 22 Dec 2017
Expires on 22 Feb 2018