Facilities Executive

at Laundryheap Ltd in London

Laundryheap is a fast-growing startup revolutionising the laundry and dry cleaning industry . We are an ecommerce platform enabling laundry pick up, wash & delivering clean clothes within 24 hours. Our service is available in London, Manchester, Birmingham, Dublin and Dubai. As a leading consumer facing company, this is a unique opportunity to work with one of the UK's fast growing tech- startup.

We are currently looking for a Facilities Management Associate to join our fast growing team at our head office in London. Energetic and talented individuals ready to take up challenges for strategically measuring the goals within the department in relation to facilities contribution, negotiating and streamlining processes within the Facility management area, building key customer relationships, identifying business opportunities, negotiating and liaising with the business partners and maintaining extensive knowledge of current market conditions are welcome.

Roles and Responsibilities:
Arranging meetings and liaising with facilities to understand their requirements
Quality control of all work that is forwarded to customer operations team and to clients
Disclosing project details in terms of operations of facilities, quality standards measures etc. to all team members.
Monitoring all stages of facility associated processes guaranteeing that they run smoothly,and in an efficient manner. Checking the accuracy and efficiency of the processes and updating them from time to time.
Liasing with the team members to find out more effective ways of handling the facilities and managing the work around time, reducing complaints and defects by setting up standards and processes in place.
Writing status reports throughout the duration of the project to keep clients and peers updated.
Ensuring that the facility management stays within the allocated budget.
Administration tasks that will help to keep facilities well-managed and organised
Offering creative ideas to the Customer operations Manager to develop exciting processes and encourage clients to understand the situations better
Keeping oneself stimulated in order to achieve maximum productivity to the team.
Handling one off customer operations associate role to understand the working and the processes better.

Skills required
Excellent communication skills
First class organisational skills
A pro-active approach
Experience of working in a stand alone role and in association with a team
A keen eye for detail and an understanding of budget restraints
Full awareness of creative processes and techniques – digital platforms understanding would be a bonus.
Ability to work under pressure whilst maintaining a cool outlook
A personable and professional character that will allow you to build client(associates) rapport
The confidence to give clients/ associates trust in your work

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Published at 04 Jan 2018
Expires on 04 Mar 2018


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