Customer Onboarding Specialist

at Teamup Sports, Inc. in London

(₤21000 per year)

ABOUT US!

Teamup (goteamup.com) is an all-in-one business management solution for independent fitness businesses. Our customers include businesses like CrossFit gyms, yoga studios, martial arts centres, and more.

Since 2012, teamup has helped thousands of businesses take control of payments, scheduling, and member management.

Our remote team of 10 is currently based in the UK, US, and Spain.

THE JOB

Qualifying potential customers
Managing the onboarding sequence via telephone, email and chat
Screenshare demos
Handling a variety of incoming enquiries
Following up consistently on all channels
Phone and email communication with customers and prospects

YOU HAVE

Native-level English proficiency and are excited to work directly with customers via email, phone or screen share
Ability to listen to and engage potential customers by phone, and understand their requirements.
Determination for every customer to have a great experience with teamup and a desire to take responsibility for the customers you are helping
Experience working in a remote environment (comfortable primarily communicating over platforms like Close.io, Hipchat, Skype, Basecamp, ZenDesk, Jira etc.)
Computer literacy
The schedule to work Monday through Friday, 9am - 5:30pm UK time, with ability to cover some hours during evenings, weekends and on public holidays if required

ESSENTIAL TO HAVE (bonus points for both)

Experience of fitness businesses
Experience working in the software industry

WHY WORK FOR US?

We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard! We offer a competitive salary, gym membership, team meet ups and a great team atmosphere to help you achieve your best work.

Salary
£21,000 per annum

To apply for the position of Customer Onboarding Specialist please complete the below steps:

1. Send a copy of your CV
2. Send a cover letter explaining why you think you're suitable for the role

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Published at 08 Jan 2018
Expires on 08 Mar 2018