Customer Experience Specialist

at tails.com in Richmond

(₤21000 per year)

We turned dog food upside-down.
But we didn’t stop there.


Customer service, reinvented


We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door.


It’s radical stuff.


Join, and you’ll be right at the heart of a business that’s not just changing the world of pet food – but customer experience too.


A tasty recipe
Listening closely. Solving problems. Making decisions. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted.


That’s not exaggerating.


Our whole business is built around phenomenal service – putting you right at the heart of one of the most successful start-ups around. From logistics to tech, you’ll get to see every part of our business from the customer’s perspective.


You’re a natural
Call centres and scripts aren’t part of the deal. So we’re much more interested in your passion and tenacity – as well as your superb spoken and written English.


Every day, you’ll ask yourself “how can I get even better?”. You’ll also relish the personal learning and career development opportunities you’d expect from a start-up. And the not-so-expected chance to work across teams and learn from lots of talented people.


On top of all this, you’ll share the same ambition and entrepreneurial spark that makes tails.com a brilliant place to work. (Breakfast, great coffee and the dog-friendly office in Richmond help too.)


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Published at 09 Jan 2018
Expires on 09 Mar 2018


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