Senior Account Manager

at Elder in London

(₤25000 - ₤30000 per year)

Elder (Elder.org) is one of the fastest growing companies in Europe – over 500% in the last 12 months, and we have no intention of slowing down. We’re looking for exceptionally talented and driven people to help us continue our momentum.

We’re building the alternative to the care home across the UK & Europe, and aim to reshape how society looks after their elderly. We believe that nobody should have to go into a care home unless they want to. 97% of people say they don’t want to end up in a care home, yet the vast majority of people receiving full time care end up shoe-horned into a solution they never wanted.


Our Account Manager team is an integral team within the company. They ensure our customers, carers and care recipients have a seamless experience throughout their care journey. We are striving to create be the best experience for both our customers and the dedicated care professionals who provide care.
We’re looking for ambitious candidates who have excellent email and writing skills, a professional yet empathetic manner and the ability to solve real life problems creatively.

Your work will be diverse, challenging and highly rewarding as we scale the business across the UK and Europe. You’ll be expected to roll your sleeves up and make an impact from day one and in return, we will provide you with all of the support, training and opportunities to really excel.

RESPONSIBILITIES

Be the internal customer champion ensuring a first in class customer journey
Build strong relationships with existing customers
Identify new processes or change existing ones that will help us improve our workflows and lead to an awesome end-user satisfaction
Give feedback to internal teams to improve the client experience, as well as internal tool

REQUIREMENTS

2+ years experience as an account manager
Strong business mindset with a customer experience first mentality
Excellent speaking and written English skills
A natural ability to build strong rapport with a diverse group of people
Entrepreneurial spirit and a willingness to go the extra mile when needed
Drive to go over and above on a regular basis

BENEFITS

You’ll be joining a small but fast-growing team
Greenfield opportunity; You can shape the strategic direction of the company from day one
Plenty of team lunches and socials
A very cool office just near Spitalfield Market, East London
The rare opportunity to do something greater than creating yet another social media app
Competitive salary based on experience + bonus
25 days holiday a year
We’re going to change the lives of millions of people and their families

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Published at 11 Jan 2018
Expires on 11 Mar 2018


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