Retention and Customer Services Associate

at CommuterClub in London

Retention and Customer Services Associate
Want to help a high growth exciting FinTech take the next step in its development? CommuterClub wants to help commuters get the best value on their trip to work by making season tickets easier to buy and more accessible. This is an amazing opportunity to form a key part of one of Europe’s hottest FinTech companies (FinTech50, Everline Disruptor of the Year).
We are looking for a Retention and Customer Services Associate to help us tell Londoners what a great deal they can get with CommuterClub. You will be a key driver of customer retention and satisfaction either by phone, mail or even social media.

THE ROLE
• Sell CommuterClub to Londoners via telephone and email.
• Reduce CommuterClub cancellations via inbound cancellation line.
• Be comfortable consulting with customers to identify needs and offer solutions
• High activity levels with aim to achieve retention and customer satisfaction targets (don’t worry, there is no cold calling)
• Represent a unique new way to commute in a positive and exciting way
• Handling customer queries and questions in an efficient and timely manner

IDEAL CANDIDATE
We are looking for a hungry and motivated candidate who is eager to learn and get involved in a startup environment. We are a fast-growing company in a fast-growing market, and we're hugely ambitious. This is what we want from you:
• Ideally student or recent grad with some sales, retention or phone based customer service experience
• Excellent verbal and written communication skills
• Desire to learn and ability to take feedback
• Strong work ethic, drive and persistence
• Great attitude and personality!

OUR OFFER
We offer the chance to be part of a young and growing business, in a buzzy startup environment. Our offer includes:
• Competitive base salary with healthy commission pool
• Team events and takeaway Fridays
• Amazing Shoreditch location
• CommuterClub’s award winning season ticket scheme
• Cycle to work tax free scheme

Please provide a CV and Cover Letter to your application.

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Published at 12 Jan 2018
Expires on 12 Mar 2018


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