Reporting directly to the CRM manager, contribute to the execution of the CRM strategy for multi-brand clients.

Execute the whole campaign process flow, liaising with all the relevant departments to perform all the necessary checks, set up of back office and follow up of promo results.

Create and update templates and procedures for the Customer Retention path, including writing e-mails, setting up templates in html and setup SMS campaigns.

Build T&C pages templates in html and links, testing them every time to ensure flawless execution.

Support in the creation of campaigns and in the co-ordination with all relevant stakeholders (design team, Content Managers, Product Managers and etc.).

Aid the Department Manager with building and developing a strong CRM program for shops, online betting and product cross over.

Aid the Department Management with continually generating interesting and engaging competitions / promotions and reasons to bet with our group.

Work closely with the Content, Design, Fraud and Data warehouse teams; ensuring all the departments are aligned on CRM activities and making sure all deliveries are correct and within deadlines

Work with the Department Management with ensuring all CRM, Promotional content / messaging are compliant and that industry standards are enforced.

Assist the Department Management with overseeing fault resolution for assigned websites/areas – acting as point of contact between Marketing and IT.