Judopay is a new-age payments platform. We build and design the technology that enables payments for brands like KFC, Wahaca, Revolution Bars, Chip, AutoCab and Venditan. Focused on removing that clunky experience from online checkouts, we’re minimising the number of clicks at the checkout, increasing conversion, reducing fraud and giving our merchants a greater insight into how payments can support their business challenges.

We are taking the lead in the mobile digital payment revolution, powering easy, frictionless checkout experiences for our customer’s customers, both in-app and online. We provide our customers with end to end secure payment solutions globally and are creating a platform which enables commerce from any end point.

Our Judopay family is a mighty team of payment experts from all over the world (13 countries and counting!). We are highly talented, fun and hard-working people who are passionate about payments and want to help change the way people pay. We care deeply about our customers, we challenge how they do things, we learn from them and every day we develop, ideate and work together to drive the most innovative payment experiences

Delighting our customers is a key pillar to our success and sometimes they need an extra bit of love and that is where you step in. As a Customer Service Representative you will be on the front line when it comes to helping our customers. You will be building relationships and showing them how hard we will work to provide an awesome experience with us.

Responsibilities

  • Providing first line customer service to our English and Spanish speaking customers
  • Identifying, resolving or escalating customer queries via phone and email
  • Logging all queries raised within our CRM system
  • Providing internal and external data reports (manual and automated scripting)
  • Making changes and amendments on client accounts where necessary
  • Customer documentation gathering
  • Running due diligence processes on end clients
  • Assisting with Anti Money Laundering procedures
  • New major account creation and set up
  • Maintain levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
  • Ad-hoc requests such as translations between English and Spanish

Requirements

  • Fluent / native in English and Spanish, additional languages valued
  • 2+ year experience in a front line Customer Service role
  • Having experience in payments is desirable but not essential
  • Excellent communicator (both written and verbal)
  • Confident with handling customer calls
  • Naturally helpful with a good level of patience
  • Real problem solver
  • Work on your own initiative
  • Be adaptive and flexible
  • Committed and punctual

You will succeed if you...

  • Are passionate about always going the extra mile to deliver excellent Customer Service
  • Have a ‘can do’ and ‘roll your sleeves up’ attitude
  • Are resilient in the face of challenges
  • Are a winner, highly competitive and a team player
  • Are a people person with strong relationship skills; have high levels of empathy and are an excellent listener
  • Love autonomy
  • Are highly self-motivated and will drive solutions rather than dwelling on problems
  • Have the ability to operate in an often ambiguous and fast-paced environment
  • Are data driven
  • Are highly organised with great time management skills
  • Able to operate confidently across all levels of business, from front-line support teams to C-suite
  • Want to come into a business and help grow us into a global business
  • Love to geek out on product knowledge
  • Are keenly interested in the growing world of mobile commerce; constantly running out of space on your phone because you try out so many apps

Benefits

  • Share options
  • Uncapped Holiday
  • Birthdays off
  • Personalised career development plan
  • Internal and external training
  • Private medical healthcare
  • Pension
  • Cycle to work scheme
  • Very cool office in the heart of Hoxton
  • Very delightful office dogs
  • ‘Remote first’ policy
  • Spill mental health benefit
  • Benefits platform with great discounts
  • Peer recognition awards.

Equal Opportunities

We at Judopay, are an equal opportunity employer. No job applicant or employee receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Individuals are selected, promoted and treated on the basis of their relevant merits and abilities and no applicant or employee is disadvantaged by provisions, criteria or practices which cannot be shown to be justified.

Our privacy policy is listed on our company website.