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Client Account Manager (Leeds)
at AND Digital

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  • Leeds
  • fulltime
  • -
  • AND Introduction

    At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

    Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

    We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

    About you:

    As a Client Account Manager you will play a strategic and pivotal role, managing the end to end relationship between AND Digital and its partners. The Client Account Manager is responsible for monitoring the happiness and performance of the project team and acts as a key point of contact with the partner to review performance, satisfaction and discuss future needs. As a result, you will need to be able to:

    Your role

    • Ensure that the service delivered to both our partners and AND Digital’s people results in a great experience all round.
    • Managing an average portfolio of 3 partners at any one time, you will be required to ensure that each one feels they receive a dedicated service by building strong relationships and managing issues through to closure
    • Working alongside the key disciplines within our club model, you will be responsible for building and sourcing a team for our partners, depending on the needs and skills of our people
    • Manage onboarding for new team members by providing background information, preparing for initial partner meetings, and managing collateral such as induction and onboarding guides
    • Manage the NPS, measure performance and partner satisfaction on a quarterly basis
    • Support account growth and relationship development planning
    • Understand the AND Digital proposition in a way that your able to help support our partners in the best possible way, making recommendations to solve their challenges
    • Manage the end to end financial partner process including: POs, contracts, Statements of Work, time approvals and invoicing.

    To do that, it’s essential you bring the following:

    • Strong interpersonal skills are paramount for this role to build trusting relationships with your partners and colleagues.
    • Problem solving: Ability to use creativity, reasoning, past experience, information and available resources to resolve partner issues
    • Adaptability: Ability to adapt to changes and manage multiple tasks. Ability to adapt to each partner styles and adjust to changing business surroundings is important.
    • Listening skills: Ability to listen to your partner, put yourself in their shoes to understand their perspective and empathise with them.
    • Communication skills: Ability to articulate clearly and positively the message you want to deliver to your partner or colleague. Ability to give difficult messages without breaking the trust build with the partner or colleague.
    • Time management: Ability to multitask in order to deliver on time your commitment to each individual. Ability to demonstrate that you are highly reliable.
    • Detail oriented: Attention to detail is essential for planning and financial management.


    Joining AND

    From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

    • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
    • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
    • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.
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