The shelf life of our skills is now less than 5 years so if you didn’t learn anything new for the next few years you will most definitely end up socially and economically irrelevant. If you’re thinking that’s kind of a big problem, you’re right!
This is the problem we're solving by disrupting the way people learn and grow at work. We're the #1 intelligent learning platform that used by fast-growing scaleups and global enterprises.
We're looking for a problem-solving superhero with incredible communication skills and the charm to turn a frustrated customer into a HowNow advocate to join our team.
Here’s the mission, if you choose to accept it:
- Become one of the first points of contact for every one of our customers who have a question, problem, or as it happens, want to share praise or something quirky with us!
- You will be able to multi-task, respond to customers quickly, send a high number of emails whilst not compromising the quality of customer contact.
- Communicate issues to the engineers but also communicate with customers in human words.
- Build a deep understanding of what our community wants, spot trends, and help prioritise our customers' feature requests for our engineering team.
Typically we find someone with the following will be a great fit:
- Excellent written and verbal communication skills.
- Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing).
- Demonstrated passion for troubleshooting issues.
- Demonstrated ability managing priorities in a fast-paced environment
- High attention to detail and ability to troubleshoot
- A strong sense of empathy with customers and someone who is a joy to work with.
Here’s what we offer:
- A competitive salary plus bonuses.
- We invest in your wellbeing: weekly Yoga, HiiT Classes, Team Lunches and Socials. (COVID-permitting)
- We invest in your growth. Tell us what you want to learn. We’ve got you covered with a dedicated learning budget and of course the best learning platform out there : )
- A team that will inspire you to thrive and have a good laugh while we’re at it.
- As the CEO, I’ll take personal responsibility for giving you what you need to make a success out of yourself.
- Find out more about our mission and values here: https://gethownow.com/about/