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Junior Service Designer at AND Digital

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  • London
  • fulltime
  • -
  • At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

    Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

    We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.


    What is a service designer?

    Service designers design the end-to-end journey of a service, often mapping out the steps that a user takes throughout the service and looking for ways to improve their experience.


    What does a service designer do:

    • Understand the importance of working as part of a team
    • Working with that team to map out each step of the service
    • Make design decisions based on evidence (quantitative and qualitative)
    • Work with other disciplines such as user research to highlight where the service performs well and where improvements can be made
    • Ability to communicate your findings clearly to both product teams and stakeholders
    • Demonstrate an awareness of design principles and human centered design


    To do that, it’s essential you bring the following:

    • Passion for all things digital, software AND web applications
    • Related professional work experience; ideally one year plus
    • Excellent communication and interpersonal skills.
    • The ability to work both independently and as part of a team
    • A minimum of 12 months experience


    It’s helpful if you also have:

    • Experience in some form of design process
    • The ability to be flexible and adaptable
    • Knowledge or experience of GDS (government digital services) process or s service manual


    Joining AND

    From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

    • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
    • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
    • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.
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