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Customer Care Agent at Gousto

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  • London
  • fulltime

Job Title : Customer Care Agent

Department : Customer Care

Reports to : Customer Care Team Leader

Shift pattern: 4 on 4 off, 08:00-20:00

Location: Spalding


Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner!

Delicious recipes, precise ingredients & a dollop of adventure, delivered to your door. We have invested into our technology, data capability and our product to ensure the customer is at the heart of what we do. Every aspect of our business is powered by our passion.

Whether it is innovation through our recipe development, building algorithms to optimise our recipe box journey or devising strategies to reduce plastic and food waste. All our teams play a part in our amazing growth in the UK!

Our DREAM? To be the most-loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team!

Requirements

In a business where customers order from us week in week out, our Customer Care team is key in driving customer retention.

We are looking for a customer service professional with 1+ years experience in the Customer Care or Contact Centre sector. You will be the (virtual) face of Gousto, delivering first and lasting impressions to our customers nationwide. With the help of our extensive training, you will be able to confidently and efficiently communicate to our customer base and couriers via phone, email or chat, providing quality advice and assistance on all things Gousto.


What you’ll do

  • Keep on top of a high volume of customer calls, emails and live-chats
  • Ensure our customers queries or complaints are answered with the aim of a first time resolution
  • Perform customer engagement calls to existing members
  • Achieve KPI’s whilst maintaining excellent quality
  • Keep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.

Your skills

  • Strong attention to detail and time management
  • Good PC & typing skills
  • Excellent written and verbal communication skills
  • Able to work in a team - we're a social bunch!
  • Curious and an eye for improvement
  • The ability to go the extra mile for the customer to provide world class customer service

Extra skills we’d love

  • Experience with tools such as Salesforce, Zendesk
  • Previous experience in contact centres, customer care service or retail experience is preferred

Benefits

At Gousto we are constantly looking to evolve our benefits for our people. Employees at Gousto are the key ingredient to our success and growth!

Our offices are ergonomically tested for comfort, noise levels and ensuring we have different spaces to collaborate in. Not to mention daily coffee, tea, fruit and ice creams (vegan options too!). We have weekly Friday socials ranging from team updates, birthday celebrations, meet ups and more! Soft drinks, beer, wine and more snacks included! (Well we do love food)

All Gousto employees are offered a benefits package of:

  • Enhanced holiday entitlement that increases with length of service
  • 40% Gousto discount
  • Your first Gousto box FREE
  • 25% Gousto discount for friends and family
  • Gousto Academy training courses
  • Free food & recipes from the test kitchen
  • Gousto stash - hoodie, notepad, mug

For the full Gousto list of benefits just get in touch and we can share all the details!

Equal opportunities

Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.

We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

Go Gousto!

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