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Head of Technical at Gousto

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  • London
  • fulltime

About us

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company.

Food and tech is at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.

Join us and let’s dream big and deliver bigger. Unbox possibility.



Responsibilities:

As Head of Food Technical you will be a vital part of our governance. You will be responsible for ensuring that the meals that we develop, the materials that we source and the processes of assembling and delivering our boxes guarantee safe, quality food to delight our customers. You will be a commercial and strategic people leader who is passionate about great quality food.


Given the importance of food to our business, you will work closely and in an influential manner with most teams in the business, including Buying, Operations, Brand, Marketing, Web Development and Data Science. You will lead our current Technical Team and develop and build the right team for the future as we continue to scale.


Knowledge and Insight – You will provide specialist knowledge to the business, in particular procurement and the food team, enabling the development of safe, quality meals. You will keep abreast of, and assess the impact of, any new or changing legislation and where appropriate seek to influence through industry bodies, regulators, etc.

Strategy – You will establish a technical strategy and vision that meets the needs of Gousto as it scales. This will be done by working with other teams, supporting their strategies and that of the overall business.

Systems – You will coach and develop the technical team to ensure all systems and processes that monitor and maintain food safety meet the requirements of a recognised food safety system, eg BRC and comply with current legislation and are embedded and maintained across the business.

Reporting – You will have excellent communication skills and use these to ensure staff at all levels of the business are aware of the Food Safety KPIs as relevant to them. This will include selecting and presenting information clearly with indications of trends. Satisfy the Risk Committee that policies relating to food safety, material sourcing and relevant legislation are met.

Problem Solving – You will be focussed on resolving problems. Welcoming challenges and applying experience and specialist knowledge to find simple solutions and use influence and negotiation skills to agree resolution.

Raw Materials – You will be working closely with the procurement team to support their buying strategy. Ensuring Gousto has systems and processes to risk assess raw materials and suppliers, monitor and measure their performance using a robust audit programme.

Sustainability – Collaboratively develop Gousto brand standards in key areas of CSR eg animal welfare, marine stewardship, ethical trading. Work closely with the Nutritionist, Food Team and Procurement.

Continuous Improvement – You will use your experience to identify opportunities to improve and develop systems and processes to support operational efficiency and mitigate risk to the business.

Incident management – support the business Incident Management processes as required. Ensure the team quickly reacts to any minor issues (e.g. an ingredient no longer being available), working with buying and operations to come up with quick, resourceful solutions. Work closely with brand, PR and other functions to deal with any potential major issues (e.g. food contamination), having a plan in place in advance for any eventuality.

Requirements

  • Seasoned, professional management position
  • Team leadership - leading and shaping a large and growing team
  • Food – passionate about food.
  • Customer focused – turn insight into action in relation to customer feedback, complaints, etc
  • Commercial – balance the needs of the customer and financials
  • Process design – design and implement improved ways of working
  • Collaborative – work closely with and influence other senior leaders within the business
  • Organisation and time management skills
  • Proactive and driven to succeed
  • Welcome challenges, approachable, knowledge sharing
  • Decisive in a crisis, experienced in crisis management
  • CSR experience – understanding its contribution to the brand
  • Understanding of how Food Technology can support the business strategy


Our Culture

Dream - Today’s good is tomorrow’s mediocre. We’re always looking for ways to improve Gousto, our team and ourselves.

Deliver - We understand where we can add the most value and obsess about making improvements every day.

Care - We can only achieve big things by working collaboratively. We respect different people’s skills, experience and points of view. We work as one team.

Benefits


  • Holidays - 25 days of holiday (plus bank holidays)
  • Option to buy up to 5 additional days of annual leave
  • Discounted Gousto boxes - 40% staff discount on Gousto boxes and 25% for your family and friends
  • Coffee/ Tea, fruit and ice cream provided every single day to keep you fresh
  • Gym Membership
  • Cycle to work scheme
  • Quarterly team socials and mixed team events


Our Team

Equal opportunity is hugely important to us, across all areas of Gousto. Currently in our team there are over 20 nationalities and it’s deeply important to us to have all genders represented in all functions and levels. We treat all individuals in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation

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