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IT Support Engineer at BenevolentAI

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  • London
  • fulltime

The Company

BenevolentAI unites technology with human intelligence to re-engineer drug discovery and deliver life-changing medicines. We have developed the Benevolent Platform®, a drug discovery platform built on powerful data foundations with state of the art machine learning and AI technology. Our technology empowers scientists to decipher the vast and complex code underlying human biology, find new ways to treat disease and personalise medicines to patients. Benevolent has active in-house R&D drug programmes in disease areas such as neurodegeneration, immunology, oncology and inflammation and has research and commercial collaborations with leading pharmaceutical and research organisations. The company is headquartered in London with a research facility in Cambridge (UK) and a further office in New York.

Who we are

We are an eclectic bunch at Benevolent, united by our belief that innovative thinking and purposeful technology can truly change outcomes for the better. Our mission is to re-engineer drug discovery and deliver life-changing medicines for patients in need and we do this by applying AI, machine learning and other advanced technologies to reinvent the ways drugs are discovered and developed. We strive to bring together unique skills and perspectives across biology, chemistry, engineering, AI research, informatics, precision medicine and drug discovery.


The Role

We are seeking a well rounded IT Support Engineer with knowledge of a broad range of technologies. You will be working on a range of different projects within our rapidly growing start-up environment adopting a wide range of technologies on the cutting edge. This role will involve taking ownership of the IT stack and taking it to the next level whilst maintaining and implementing new technologies. A vital part of the role is to work with teams with varying levels of technical expertise.

BenevolentAI is committed to growing diverse and inclusive teams. We welcome you to apply if the job description as a whole appeal, even if there are specific areas where you are lacking.


Primary Responsibilities

  • Ownership of data centre and office networking equipment (Juniper routers and switches, Meraki) and hardware.
  • Setting up, configuring and supporting Cisco or Juniper firewalls and routers in an enterprise-level environment
  • IT Support for Windows systems (Windows Server 2012/2016, Windows 7/10).
  • Implementing monitoring of office and data centre equipment.


We are looking for someone with

  • An understanding of networking principles including TCP/IP, switches, WiFi and VPNs.
  • A good understanding of Windows in a corporate environment, including hardware and software.
  • A keen interest in Cloud technologies and containerised environments.
  • A flexible approach to supporting cross-functional teams with varying technical knowledge.
  • Experience with supporting MS Office, Sharepoint, GSuite.
  • A willingness to embrace change and learn new skills.

Nice to haves

  • A keen interest in Cloud technologies and containerised environments.
  • A flexible approach to supporting cross-functional teams with varying technical knowledge.
  • MacOS, Linux and Mobile Device Management (MDM such as JAMF).
  • Experience with Linux laptop maintenance and Linux server maintenance.
  • Experience in implementing automation to streamline IT tasks (BetterCloud, Ansible, Scripting) with infrastructure as code.
  • Experience in maintaining formal backup and disaster recovery strategy including regular testing.


Together, we envision a world in which no disease goes untreated. If you are benevolent, curious, want to tackle real world problems and are willing to embrace new ideas, hit that ‘apply’ button and join us.

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