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Community & Office Manager at Runway East

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  • London
  • fulltime
  • ₤24000 - ₤30000 per year
  • -
  • Elevator Pitch: The Company. Us. Runway East.

    At Runway East, we're a team of tech lovers, entrepreneurs, ex-startup founders and customer service advocates, who go above and beyond to keep our companies thriving. It’s been 6 years, and we’ve grown to five locations, over 2,000 members and watched our companies raise over £500 million. We’re here to make good work, with good people. And we’re here to have fun. Incomparable company, superstar service, dogs on demand, Cake Wednesdays and our infamous Friday beer trolley - these are all things we build into creating happiness every day. But what really sets us apart from the coworking crowd is us.

    Runway East has a strong brand, passionate customer base and most importantly, a product customers genuinely love. Covid has presented challenges, but it has also presented opportunities. The way of working has been flipped upside down and the demand for flexibility is greater than ever. We’re ready to take full advantage of that.

    Elevator Pitch: The Job. It’s a great job. We promise.

    We are on the hunt for an organised, enthusiastic and self-starting Community Manager to run building operations and make sure our members feel supported and inspired in their new home. We are looking for someone ambitious, organised, smart and detail-orientated to ensure we continue to provide exceptional customer service and keep all our moving parts moving.

    We need someone who thrives on operational excellence and problem solving, someone who can lead and develop a team, naturally social who builds relationships and facilitates connections.

    You’ll be the first port of call for our members so an unwavering pursuit of exceptional customer service is essential. Experience in a fast-paced environment with high levels of transparency and growth is key. You should thrive in an unpredictable work environment, you’ll think fast, get your hands dirty and be a port in the storm.
    (This is not a marketing role)

    What You’ll Be Doing

    Keeping our operations moving

    Operations are the bedrock of this role and the small things really do matter. You keep the standards high, everything in its place exactly where members need it, when they need it. You’re proud to run a space that looks great, nothing less than perfect spaces for our members. You're a problem solver who’s not afraid to get your hands dirty to resolve issues before members know they're issues. This kingdom is yours, and you will guard it with your life (not your life, but you know, you’ll make sure we keep it nice). You’re not afraid to be disruptive, you’ll challenge systems, improve processes and make us more efficient than we were yesterday.

    Making your own mark on our fun, energised co-working culture

    You’re naturally sociable, the life of the party, you find it easy to make new friends and close relationships. You’ll bring passion, personality and spirit to our beloved workspace, making sure our members feel like part of a family - supported, listened to and connected to a like-minded network. You’ll be the best-placed person in the company to know how our members are feeling, and you’ll use their feedback (and your brilliantly creative mind) to think up new ways to improve our space, events and community.

    Leadership, learning and development

    In this role, you’ll lead our London Community team. You’ll have an unquenchable thirst for new information and will take your team’s development as seriously as your own. You’ll be an effective delegator and be able to bring the best out of others, developing their skills and leading your team to deliver an amazing service.


    Who You Are

    The Non-Negotiables

    Operational expertise: With so many plates in the air, we need someone with proven experience in operations. You’re naturally resourceful with serious problem-solving skills. You’re a confident communicator, cool and calm under pressure and bring a “can do”, “work it out”, “that’s my job”, “I’ll sort it” mentality to work.

    Passion for people: It’s about building relationships with our members, about seeing connections and opportunities for them, about getting to the bottom of what they want and delivering it to them with warmth, generosity and 5-star service. Previous work experience in hospitality or other customer-facing roles is essential.

    Exceptional organisation: Time management and attention to detail are paramount - you’ll be able to juggle a lot of different things at once, whilst keeping our members at the forefront of everything you do.

    Most of all, we need someone who will throw their all into our mission. We need someone who will join us in going above and beyond to build something great.


    What About the Money?

    £24,000 - £30,000 depending on experience

    Anything else?

    Besides working with the greatest people in the world? Well…

    • 28 days annual leave including bank holidays - plus 3 extra days over the Christmas break and your birthday off!
    • Earn an extra days holiday for every year you’re at RWE (max 5)
    • Vitality Health insurance & half price gym membership
    • Perks at work - a vast range of rewards and retail discounts
    • Regular socials and team retreats (Rhodes, Vilnius, Barcelona & Alicante so far…)

    More about us

    Still reading? Great! So, Runway East provides a springboard for entrepreneurs: a working space, a supportive team, years of experience. We help nurture new ideas into new businesses, and we love doing it.

    These are our values, if you share them, let’s talk.

    Community Obsessed. You understand our members and their needs - delivering world-class service with enthusiasm and charm. You see every challenge as an opportunity to delight our members.

    Open. You are open-minded and engaged. You own your mistakes and take steps to actively learn from them. You give and receive feedback with positive intent to develop yourself and the business.

    Give a Damn. You are continuously driving yourself to improve. You care about the little things and you take pride in doing them well - you care about the company, our members and your teammates.

    Entrepreneurial. You question the status quo and stand up to fix things, taking the initiative to find and deliver solutions. You are resilient and determined and when the going gets tough, you don’t give up.

    If you can see yourself succeeding in this role we would love to hear from you.

    Fired up by what you’ve read so far? Hit apply, we want to meet you!

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