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Customer Care Specialist at Good Monday

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  • London
  • fulltime
  • ₤25000 - ₤28000 per year

At Good Monday, we know that a well-functioning office is the foundation of a well-functioning company but in a world where there is a system, process or tool for everything, nothing existed to manage the office itself.  Enter Good Monday: the ultimate workspace management platform and the smartest way to run a modern office.

Our platform has a wealth of suppliers from cleaning, coffee and lunch to employee benefits like gifts, birthday cakes and yoga. We provide full flexibility, a single point of contact and a complete economic overview of how the workplace is run.

Founded in 2018, Good Monday is a venture backed, ambitious company with offices in Copenhagen and London. As a company we are extremely proud of what we’re building, value each other as individuals and colleagues and appreciate a good laugh. We are now looking for a very special person to join our London team and it’s very important to us that the chemistry fits.

 

Role and responsibilities:

You will be the first contact for a large number of offices that use Good Monday and must help with everything from bookings, supplier coordination and exceptional customer service. Responsibilities include:

  • Responding to client enquiries

  • Advising clients on the best individual solutions and products for their office 

  • Ensuring our clients are happy and getting the most out of the platform

  • Obtaining quotes from partner suppliers and putting together proposals for clients 

  • Identifying opportunities to upsell to an existing client base 

  • Managing communications with existing partners and liaising with new partners to assist them with the onboarding process

  • Identifying areas of improvement for product, processes and user experience

  

Role Requirements: 

  • 1-2 years experience in a similar customer facing, operational role 

  • Excellent verbal and written communication skills

  • Experience in upselling or reactive sales

  • A good understanding of numbers

  • Ability to work on multiple projects at once and to successfully prioritise

  • Strong personal organisation and attention to detail

  • Proactive and solution orientated 

  • Fast and keen learner

 

Benefits:

  • An open and direct work style in a dedicated, busy and motivated team.

  • Short decision-making processes, enthusiasm for initiative and the opportunity to shape your working life

  • Opportunity to become part of a fast growing company

  • A fantastic office in Monument with all the usual start up perks including team lunch 3 days a week

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